★Lavinia Catalina Dima

★Lavinia Catalina Dima

Work History

Work History
Oct 2013 - Jul 2014

European Service as Children's MonitorWork History

IMAGINA, Youth Centre, Alcobendas (Spain)

- Programming, Organization and Realization of activities and materials for children (5-10 years) encouraging active participation.

-Promoting children's activities through the poster design and videos

-I worked on the project Childhood Council of Alcobendas

- Participant and volunteer in Lunaria Youth Association

Jun 2011 - Sep 2013

Travel and Events Consultant

PALOMA TOURS, Bucharest (Romania)

- Consistently recognized by management for providing superior customer service

-Created repeat business by developing long-term relationships with regular customers

- I was giving advices for the best place of the event , menus, activities, etc.

- Administrative management budgets and reserves.

- Monitoring of potential clients

- Assistance at the events

- Organization of corporate events

- Organizing conferences for doctors

- Communication with companies / sponsors for the conference

- Drawing the exhibition map of sponsors

- Preparation the contracts and invoices for customers

- Invoices and Operations in Tina program

- Check unpaid invoices

- Preparation the budget of each event

- Negotiating preferential rates with suppliers

 

Oct 2008 - Aug 2011

Volunteer

Association for Tourist Guides of Romania, Bucharest (Romania)

- Raising awareness of the public about our actions and participation - Creation of hiking and running in the greening areas - During this time I have learned techniques for mountaineering hiking and got the travel agent certificate. The objective is for participants to acquire new knowledge in areas of mountain schools and graduate and to promote the NGO and other travel agencies.

Project : April 2010 - July 2010 - Third edition Montaniada - find sponsors / media partners, promoting the project with students, effective involvement in organizing the event, providing technical support throughout the event and arbitration of competitions organized by the Romanian Federation of Tourism and Ecology

- I got the approval from the universities to set up a stand in the lobby.

Aug 2008 - Dec 2008

Bank Officer

LIBRA BANK, Bucharest (Romania)

- Customer care - Verify clients bank accounts - I filled the data base for the individuals and businesses clients - Scan Files - Send e-mails to CRM list

-Record Keeping and operate records management provisions

Education

Education

Skills

Skills

Spanish Language

English Language

Communication skills

good communication skills gained through my experience as travel and event consultant, excellent contact skills with children gained through my experience as a monitor in Imagina, Client Relations, Customer Needs Assessment, Computer Proficient, Social networks, Fast learning

Organizational / managerial skills

good organizational skills gained as bank officer, responsible for booking speakers and promoting events in Paloma Tours, good team-leading skills gained as a event consultant, capacity to organize large groups of persons

Certifications

Certifications
Oct 2014 - Oct 2014

Customer care

Femxa Group, Spain
Jan 2013 - Jan 2013

Sandler Selling System

Sandler Training, Romania
Jun 2012 - Jun 2012

Travel Agent

Association for Tourist Guides of Romania