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Lavanya Veeraraghavachary

Driven and result-oriented Senior Level Business Systems Analyst with an MBA in Management Information Systems over 9 years of experience in diverse sectors delivering cost effective, high performance solutions. Seeking to add value to the organization I work for by undertaking challenging projects, providing strategic solutions and contributing to its long-term vision.


Requirement Analysis

Microsoft Visio 2013, Axure RP Pro, iRise, UML Modeling, Workflows, Data Flows, Balsamiq, Traceability matrix, Data Analysis, Gap Analysis, JAD,  User Interviews, Presentations, Brainstorming, User Experience, Prototyping

Business Solutions

Process re-design, Usability, Process Improvement


Agile (SCRUM), Waterfall, RUP

Product Management

Interviews, Focus Groups, Customer Surveys, User Testing, SWOT Analysis, Risk Analysis, Cost-Benefit Analysis, Work Breakdown Structure

Areas of Interest

Mobile Apps, API’s, Web Applications, E-commerce, Cloud Computing, Web Portals, Data Analytics

Web Applications

ASP.NET 2.0, VB.NET/C#, Web Services, ASP, HTML, XML, SOA

Database Tools

SQL Server 2012, T-SQL Queries, Database Design 

Defect Management Tools

Team Explorer, HP Quality Center, Microsoft Sharepoint, Version One

Reporting Tools

Microsoft SSRS, Crystal Reports, Google Analytics

Professional Profile

  • Domain knowledge in Banking, Financial, Education, CRM, E-commerce & Mobile Apps sectors
  • Over 9 years of gathering, writing, driving and testing both functional and technical requirements/specifications
  • Proficient with requirement analysis, use cases, UML, Agile Methodology, SCRUM
  • Specialist in liaising between Business and Technology teams
  • Strong experience in Requirements Elicitation, JAD sessions, workshops and User Interviews
  • Contributed to business productivity by evaluating solutions, project planning and process re-engineering
  • Well versed in creating project test plans, test cases, data analysis and data modeling
  • Skilled in creating Training Material, User Guides, Presentations and other artifacts
  • Excellent at reviewing solution options & guiding business towards the right technical solution.
  • Engaged in impact analysis & risk assessment. Strong facilitation skills
  • Experienced in working with geographically distributed teams
  • Proven track record of project management, business focus and effective resource management
  • Adept at driving projects from inception to delivery on schedule within budget and resource constraints
  • Team player and innovator with excellent analytical and problem solving skills
  • Excellent communicator capable of interfacing with stakeholders, business users and senior management
  • Emphasis on improving strategy and identifying solutions with long term vision in mind
  • Ability to take abstract concepts and turning them into cutting edge and high quality solutions
  • Mentoring junior/ mid-level business analysts

Work experience

Jun 2013Present

Senior Business Analyst

KPMG (Contract), Basking Ridge, NJ
  • Perform requirements analysis and document use cases, process flows, data flows
  • Extensively use UML modeling to document & diagram use cases and requirements.
  • Manage projects in sprints (2 weeks) and conduct sprint stand ups to understand progress and roadblocks
  • Liaise between Product owners and technical teams to implement modules
  • Collaborated with Scrum Master and business owners to efficiently organize collections of user stories using TFS.
  • Used powerful analysis and modeling tools to target strategic business objectives with practical technical solutions.
  • Worked closely with business to define release road maps, define scope and prioritize requirements for each sprint.
  • Anticipated requirements that will be needed in the future, that have not yet been considered –leading to functionality and solutions that were user friendly and improved user productivity.
  • Worked on analysis of current and future processes and devising roadmaps for conversion and implementation.
  • Held formal requirements presentations, review and approval sessions, where project schedules, costs and duration estimates are updated and the business objectives are revisited.
  • Verified requirements through analysis, reviews, tests, demonstration and inspection.
  • Ran requirement walkthroughs, brainstorming sessions and gave demos to business & management.
  • Created Use Case diagrams, Flow Diagrams, Activity diagrams and Cross functional diagrams.
  • Led Sprint Planning, Review and retrospective meetings.
  • Regularly meet with business/ product owners to understand business vision and product roadmap
  • Keeping the 'Product Backlog' groomed with the involvement of the Product Owners.
  • Performed test case reviews with QA & Development teams to ensure that functionalities & scenarios are covered.
  • Hold weekly sessions with business owners to get clarifications on questions that come out of analysis
  • Help with User Acceptance Testing and scenario testing before project releases
  • Worked on solution strategies, gap analysis and documented them to present to business owners.
  • Create and provide screen mockups, work flow diagrams, etc. as required for certain functionality.
  • Bi-Weekly sessions with BA of other teams to exchange knowledge on respective systems and modules and understand their relationships and data flow between them.
  • Mentored junior business analysts. Held recorded knowledge transfer sessions to help bring new-hires upto speed with the project.
Mar 2012Mar 2013

Client Manager

APIGEE, Bangalore, India
  • Responsible for maintaining, developing and nurturing Client relationships.
  • Assist in developing creative solutions for clients, as well as pursue new client opportunities
  • Execute requirements gathering with customer teams and rationalize diverse requirements into a consistent view that incorporates Apigee's API Platform best practices & API Industry Standards & best practices.
  • Perform analysis and document use cases, process flows, data flows for customer sign off before project kick-off
  • Manage projects in sprints (2 weeks) and conduct daily sprint stand ups to understand progress and roadblocks
  • Liaise between customer teams and internal technical teams to work out and implement customer's API project.  
  • Engage with customers regularly from product sale through every stage until API launch and through maintenance.
  • Help maintain Customer Delight and bring in more revenue through upselling, renewals, etc.
  • With strong understanding of Apigee's products and services, assist customers with solution recommendations.
  • Meet Target revenue goals, provide excellent Customer service and build long-term relationships.
May 2008Mar 2012

Senior Business Systems Consultant

Wells Fargo Bank, San Francisco, CA
  • Worked with Business Owners in understanding their vision, scope and deliverables with the redesign
  • Lead reverse engineering effort for legacy system features to document all ‘As-Is’ features
  • Assisted in managing project scope and resource estimates for the business team
  • Lead team with efforts like gathering requirements, developing user stories and creating wire frames
  • Used MS Visio to model activities and data flow process to provide clarity to developers and architects.
  • Held daily SCRUM standup to confirm status and discuss issues and risks on a high level
  • Suggested improvements to requirements review/change processes reducing time and resources needed
  • Performed data analysis to determine product and revenue trends which helped drive strategic decisions
  • Prioritized and implemented significant business process improvements in the team
  • Conducted in-depth interviews with users from all line of business to record existing issues and pain points
  • Made recommendations and provided options for future enhancements to business owners and user base
  • Effective project and resource planning led to the project being delivered in time and on schedule
  • Conducted JAD sessions to communicate with the stakeholders to understand their vision
  • Lead Annual Business Continuity Planning (BCP) & disaster recovery readiness exercises for all WTS Tools.
  • Monitored client expectations through periodic meetings and keeping communication channels open
  • Ensured quality by verifying accuracy, usability and completeness of functionality against the initiating documents. 
  • Continually updated the requirements to avoid implementations that do not advance business objectives.
  • Execute SQL scripts and stored procedures to verify data
  • Performed web services testing using SOAP UI to check for proper response XML
Jan 2007May 2008

Senior Business Systems Analyst

E-calix, Fremont CA
  • Defined business system requirements and project scope and updated stakeholders.
  • Created use case scenarios and process flow diagrams.
  • Coordinated with the Business Owners to document high-level business requirements.
  • Developed effective solutions for various user issues using knowledge in Microsoft CRM.
  • Coordinated with the client and monitored client expectations through periodic meetings.
  • Solved technical and design issues and provided insights to the Business Owners.
  • Created User Guides and User Satisfaction Surveys and provided User Training
  • Leveraged my understanding of Microsoft CRM’s capabilities to devise effective solutions to user issues
  • Defined Business System Requirements and Project Scope and communicated them to stakeholders
Jun 2005Dec 2006

Business Analyst

CIBER, San Francisco, CA
  • Held JAD sessions with SME’s, stakeholders and SFUSD Case workers to record high level requirements
  • Gathered and elicited project’s requirements by extracting them from all stake holders including government, legal teams, future users etc. through interaction and research.
  • Interviewed GoalView system architects and engineers to document system features and platform needs
  • Held meetings with offshore development teams throughout the development process
  • Recorded user feedback around usability and how the system can best meet their needs
  • Participated in meetings with SME’s and UI Designers to offer input or design feedback
  • Responsible for generating training material and release notes for each release
  • Ensured compliance to legal clauses by conducting in-depth review sessions with Legal teams
Mar 2004May 2005


PointandShip Sofware Inc., Emeryville, CA
  • Played dual role of Programmer and Business Analyst for PointandShip’s ASP.NET based web application
  • Split my time between contributing to both the technology team as well as the Business team as needed
  • Worked with technology team on projects converting ASP code to ASP.NET using C# as the code behind
  • Gathered requirements for complex business processes and obtained consensus from senior stakeholders
  • Managed requirements in Rational RequisitePro ensuring teams the availability of documents
  • Created detailed screen mockups to the Business teams to present to end-users
  • Conducted Comprehensive integration and system testing



M.B.A in Management Information Systems (MIS)

Herguan University

B.S in Computer Science

University of Texas at Dallas


  • Recipient of a “Gold Coin” Award at Wells Fargo for consistently exceeding expectations in 2010.
  • Received a “Top Dollar” Award at Wells Fargo from iPlan Business Owners for being a key contributor.