Aug 2011 - Present
Aug 2011 - Dec 2011
Game Day Staff
Jun 2011 - Aug 2011
National Sports Marketing and Texas Hospitality Intern
Primarily work on the National Conference for State Legislators (NCSL) and American Legislative Exchange Council (ALEC) conferences. Became the point of contact between potential sponsors and invited state legislators. Manage sponsorship pledges through the CVENT Event Management software. Help with creation, design and distribution of sponsor packets, sponsor letters, and invitations to NCSL and ALEC.Create and update databases containing sponsor pledges, event dates and guest lists. Contribute to NCAA Women’s Final Four after-action reports. Research local entertainment and city attractions in the City of Denver for 2012 NCAA Women’s Final Four “Tourney Town” event.
Nov 2011 - May 2011
Guest Relations Game Night Staff
Oklahoma City Thunder
Provided excellent customer service to fans that attended Thunder home games. Assisted with pre-game set-up of Fan Information Booth along with other necessary promotional items. Answered any questions that fans may have concerning the arena, game night promotions or any other inquiries. Maintained good relationships with Ticket Box Office, Concession Stands or any other services provided in the arena to ensure the fans can receive quality care. Produced and distributed half-time statistics. In February 2011, won Game Night All-Star Award.
Feb 2010 - Oct 2010
Oklahoma City Thunder Shop
Worked every Thunder home game and provided courteous and quality service to customers. Interacted with customers by greeting them promptly, attending to their needs, and building a loyal customer base. Maintained awareness of any promotional offers on merchandise. Assisted the customers by providing tips on different merchandise in the shop and arranged for personal delivery during games.
Aug 2008 - Present
Bachelor of Arts, Strategic Communication
Oklahoma State University
My name is Lauren Santana, I am graduating from Oklahoma State University in July of 2012. I have lots of experience in the public relations field, professional sports and event planning. After I graduate I am hoping to use the skills I have acquired in a full time position.