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Lauren McGregor Downs

Social Media Specialist with Oodle

Summary

Work experience

Mar 2013Present

Social Media Specialist

Oodle.io

As a digital marketing account executive, I'm responsible for:

  • Building and maintaining strong, long-lasting customer relationships with a portfolio of assigned clients
  • Connecting with key business executives and stakeholders; Assisting in the formulation of strategies to build a lasting digital connection with consumers based on client business needs
  • Coordinating work and projects between cross-functional internal teams, clients, and any necessary vendors or contractors to ensure the timely and successful delivery of agency solutions 
  • Clearly communicating the progress of projects, monthly/quarterly initiatives, and campaigns to internal and external stakeholders
  • Forecasting and tracking key account metrics, project budgets, timelines, and crafting proposals
  • Working with the sales teams to identify and grow opportunities with both prospective and existing client accounts
  • Assisting with high severity requests or issue escalations as needed
Apr 2012Apr 2013

Administrative Assistant

Comprehensive Physical Therapy Center

Managed scheduling for four physical therapists in the Hyde Park practice location as well as schedule and administrative support for two other practice locations in greater Cincinnati. Also provided assistance for the co- owner of the practice which entailed everything from:

  • Marketing assistance
  • Building and Designing Keynote/PowerPoint presentations
  • Assisted research for lectures and events
  • Scheduling of travel and lodging arrangements

In addition to the administrative support for the practice co-owner and schedule management, my duties also included:

  • Front office management
  • Patient file management
  • Verifying patient insurance benefits
  • Tracking and managing all pre-authorizations and insurance limitations for current patients
  • Managed supply orders for the office and any patient special requests
  • Processing medical records and billing requests for appropriate department heads
  • Managed multi-line digital phone system and of

    fice-wide e-mail
  • Sorted and separated mail and packages for all offices
  • Coordinated the schedules of all physical therapy aides and assistants
  • Collected all patient account payments and co-pays
  • Other tasks as assigned from Co-Owner of practice and Director of Operations.
20112013

Founder

Blog Four Paws

Website and blog that was founded as a way to connect with fellow pet owners and share my knowledge and expertise with all things pet related to improve the lives of pets (and their owners) everywhere. 

Mar 2011Aug 2011

Staffing Coordinator

Carespring Health Care Management

Began working the Front Desk in March 2011, where duties included:

  • Managing the front desk and 6 line digital phone system
  • Processed all new admissions and referrals to the Nursing home
  • Transferring calls, taking and sending messages for all departments
  • Managing all department calendars
  • Scheduling meetings and appointments
  • Managing resident and employee files
  • Processing all patient payments
  • Updating all resident information in multiple systems and software

After two months of working as the Front Desk Receptionist, I was quickly promoted to Staffing Coordinator, where my duties included:

  • Managing the hiring, orienting, scheduling, payroll, and completion of employee files for all SNTAs, NAITs, LPNs and RNs in the facility
  • Assuring the building is appropriately staffed to state, federal and company guidelines
  • Filing all STNA paperwork according to state and federal guidelines
  • Adjusting schedules for new hires, vacations, request and call offs
  • Maintaining active LPN, RN and STNA licenses
  • Providing administrative support for entire nursing department
  • Other duties and projects assigned by the DON and ADON
Jul 2008May 2011

Stylist

Petsmart, inc

Began as a Pet Bather, learned how to run the TouchPointe reservation system, schedule appointments in accordance to the Pet Parent's needs, check in pets, sell additional (add-on) services, assisted groomers, clipped dog's toenails, and bathed/dried dogs. In June 2009 I was promoted to Professional Pet Stylist, attended the PetSmart Learning Institute for grooming training, and passed the corporate inspection of grooming skills.

Nov 2010Apr 2011

Spa Guest Services Coordinator

Ambience Salon and Spa Petsmart, inc

As a Seasonal Salon and Spa Guest Services Coordinator, my duties included:

  • Greeting all clients and customers who entered the salon in a friendly manner
  • Tending to the guests when they checked-in/checked-out
  • Receiving payments and reconciling all cash drawers
  • Booking appointments in salon and spa over the phone and in the salon using SalonBiz software
  • Entering in all client color formulas daily for each of the 10+ stylists on staff
  • Walking clients back to the spa and tending to all spa client needs
  • Setting up spa changing rooms
  • Cleaning and stocking the retail front and back-of-house areas of the salon
  • Preparing the client drink stations (coffee, hot tea, flavored water)
May 2007Aug 2008

Beauty Advisor

Walgreen
  • Assisted customers with make-up, skin care, health and beauty products
  • Provided excellent, award winning customer service
  • Answered incoming store calls
  • Became top in the district for selling promotional merchandise each month
  • Ran the cash register
  • Counted down register tills
  • Filled out store deposits upon closing and counting down all tills with the Manager on Duty 
  • Stocked shelves
  • Took inventory
  • Received weekly truck deliveries
  • Completed department re-sets each month

Education

Aug 2008May 2010

University of Cincinnati

Interactive Multimedia Technology, Business Management


Aug 2004May 2008

Clermont Northeastern High School

High School Diploma

Activities and Societies:

  • Marching Band
  • Concert Band
  • Student/Office Aide
  • Drama Club
  • Assistant Drama Club Student Director
  • Mixed Choir
  • Concert Choir
  • School Journalist
  • Yearbook Photographer
  • French Club