Technology professional with extensive experience planning and leading the development of customer-facing applications, building and mentoring high performance teams and collaborating with business partners in the strategic planning process. Proven history in developing strong relationships with clients and senior executives through effective communication, consulting and challenging the status quo. One of five Allstate employees selected by Marketing Technology VP to attend SIM's 2009 Regional Leadership Forum - an intensive 10-month leadership development program focused on creating authentic leaders. This forum allows emerging leaders from across the Midwest to network, hear advice from guest CIOs, discuss leadership principles based on their work experiences and glean leadership lessons from a wide variety of readings such as "Orbiting the Giant Hairball", "Crucial Conversations" and "First, Break all the Rules".

Core competencies include:

°   Project Execution and Delivery°   Requirements Definition°   Project Management | SDLC°   Managing Vendor Relationships°   Developing and Cultivating  Client Relationships  °   Talent Management | Team Building

Work History

Work History
2005 - 2009

Program Lead (

Allstate Insurance

Technology owner for the online service component of - a B2C e-commerce application that processes over $1.5 billion in payments annually and is used by millions of customers to manage their account.  On largest initiative, managed teams of up to 25 - including developers, systems analysts, business analysts and project managers.

Technology owner for a $6 million initiative to rewrite Allstate's online service platform. Collaborated with Microsoft, Marketing and Allstate technology partners to define a strategy intended to significantly increase customer enrollment in online service, incorporate a new approach to identity and preference management, and introduce a new consumer centric user interface.  Accountable for financials, vendor selection for the build and test phases, and managing expectations of the senior leadership team.

Led a self-service kiosk R&D project, requested by Allstate's CEO, to determine feasibility of marketing to consumers using this channel. Selected by senior executives to direct overall project strategy and execution against an aggressive schedule in order to launch the pilot in Atlanta malls prior to the holiday shopping season. Accountable for weekly progress updates to seven Vice Presidents and Allstate's CIO.

Directed two other web development managers in the delivery and support of 'shopping' applications for

  • 'Request for Quote' for emerging lines of business (boat, motorcycle and commercial auto) designed to drive leads to Allstate's agents
  • Agent Locator application that locates agents closest to a zip code
  • Allstate branded websites for 18,000+ exclusive agents
  • Anonymous quoting for Hispanic customers
  • Web Analytics for shopping, purchasing and service applications
2001 - 2005

IT Manager

Baxter Healthcare

Led the development and implementation of a web-based self-service portal that reduced call volumes to the help desk by 15% and achieved annual savings of $350K in help desk operations. The application supports six languages and allows 28,000 employees world-wide to solve common problems and requests without the involvement of help desk agents. Managed the development of business-critical applications used to support Baxter's renal division, which provides home delivery of kidney dialysis products to over 23,000 patients each month. Partnered with senior leaders in operations, sales, marketing, clinical affairs and customer service.

1999 - 2002


Exelon Corporation

Accountable for ComEd's corporate intranet, and the management and development of custom web applications used for storm and outage management.

1995 - 1999

Delivery Lead

BP Amoco

Led a $2 million Y2K initiative to replace a nationwide fuel scheduling system at 22 distribution centers serving 3,000 retail outlets. One of 8 delivery leads on a $32M initiative to replace legacy point of sale systems at 600 retail outlets. Integrated solution provided touch screen technology, scanning capabilities and item-level price book to facilitate sales trend analysis.


Sr. Business Analyst

Coded, tested and documented programs designed to enhance an on-line transaction system 

responsible for processing over 450 million credit and debit card transactions annually for retail merchants.

Managed communication links to Visa, American Express and MasterCard authorization systems. Responsible for capacity planning and stress testing of authorization and settlement systems. Led key development projects to implement system requirements imposed by Visa and MasterCard for third party processors.



BS Finance