Experienced management professional with skills in managing remote employees and interacting with technical and nontechnical users while providing feedback and direction . Strengths include organization and attention to detail, creating and maintaining procedures, and meeting deadlines. Demonstrated problem-solving skills and ability to learn quickly. Recently completed Executive Masters in Business Administration (EMBA).

Work experience

Work experience
Dec 2008 - Apr 2009

Financial Business Analyst


Standardized two positions into a single job providing resource and budget data gathering and analysis support to 3 service lines with a combined annual budget of $200M 

  • Investigated full billing process and rectified billing gaps due to disconnect between departments.
  • Implemented Excel functions to reduce time required to create monthly billing file.
  • Coordinated steps to close gaps identified between headcount and budget.
  • Identified spending issues and pursued details or corrections prior to providing monthly executive scorecard presentation.
  • Streamlined metrics gathering report to reduce data errors and speed up delivery
May 2008 - Dec 2008

Global Business Analyst


Provided global business operations consolidation support to the global integration executive and Security, Access, and Risk Management Vice President. 

  • Developed method to successfully track and coordinate global costs and charge backs between three geographies using Excel and financial data from multiple sources.
  • Defined and gained global program lead agreement on charges, ensured payments occurred between the geographies. 
  • Generated monthly financial, labor, and spending reports and reviewed with program managers, geographies and integration executive.
Jan 2007 - May 2008

People Manager


Managed a global team of programmers and IBM Tivoli Identity Manager (ITIM) specialists. The team consisted of 12 regular employees, 11 contractors, and 6 offshore resources. 

  • Performed active resource management and leadership tasks to ensure work distribution, goal identification and accomplishment, and career development. 
  • Ensured that all solutions were IBM, customer, and Sarbanes-Oxley compliant.
  • Identified automation opportunities which improved the Logical Access team’s productivity and audit compliance. 
  • Coordinated team and individual meetings to ensure remote team members were supervised and motivated.
Aug 2002 - Jan 2007

Team Lead - Automation Solutions


Led a team of java programmers, ITIM and Tivoli Access Management (TAM) specialists. 

  • Sized work efforts, created task plans, and assigned implementation and support resources for ITIM and TAM deployments. 
  • Created a requirements template, including use cases, used in training the team and delegating the requirements gathering tasks.
  • Tested and verified ITIM functions. 
  • Participated in development of ITIM Express Certification exam.
Sep 2000 - Aug 2002

ID Administrator


Administrator for internal Lotus Notes ID management using internal application

  • Quickly learned to monitor moving status queue to identify and correct errors
  • Provided daily user support and rotating pager support for ID administration application
  • Manual administration of UNIX IDs (AFS, DCE, AIX)
  • Created and/or maintained detailed procedures for ID Administration and audit steps
Oct 1998 - Sep 2000

Lotus Notes Administrator


Contractor with IBM

  • Administrator for internal Lotus Notes ID management using internal tool.
  • Created internal documentation for manual processes and troubleshooting guides.
Aug 1995 - Jun 1998

Source Material Specialist

Research Institue of America
  • Supervisor/Manager, Federal Code & Regulations March 1998 – June 1998
    • Created and maintained Lotus Notes databases
    • Managed staff of 6 to edit master databases and update publications 
    • Used SGML coding in an in-house database for composition of data
    • Created workflows for all processes and procedures with InfoMap standards
  • Source Material Specialist March 1997 – March 1998
    • Responsible for new data acquisition and conversion 
    • Supervised staff of 5 in updating material and products
  • Editorial Assistant and Senior Editorial Assistant August 1995 – March 1997
    • Facilitated conversion of Wang databases to Lotus Notes
    • Amended Internal Revenue Code and updated regulations using SGML tagging
Oct 1994 - Jul 1995

Assistant to Executive Secretary

Midas Kapiti International

Formerly A.C.T. International

  • Created Excel time tracking system for Human Resources department.
  • Created and maintained client databases in Microsoft Word for Marketing department.
Sep 1991 - Sep 1994


The Bern Dibner Library of Science and Technology

  • Managed movement of extensive journal collection from existing library and storage facilities to new building as the Bern Dibner Library was built and opened.
  • Managed journal subscriptions, including discussions with faculty to determine best use of journal budget.





Team Leadership

Lotus Notes

Use as database and ID administration experience


Microsoft Excel


Sep 2005 - Present

Certified Information Systems Security Professional (CISSP)

Jan 2006 - Present

IBM Tivoli Identity Manager (ITIM)

IBM Tivoli
2006 - Present

IBM Tivoli Identity Manager Express (ITIM Express)

IBM Tivoli