Summary

Experienced management professional with skills in managing remote employees and interacting with technical and nontechnical users while providing feedback and direction . Strengths include organization and attention to detail, creating and maintaining procedures, and meeting deadlines. Demonstrated problem-solving skills and ability to learn quickly. Recently completed Executive Masters in Business Administration (EMBA).

Work History

Work History
Dec 2008 - Apr 2009

Financial Business Analyst

IBM

Standardized two positions into a single job providing resource and budget data gathering and analysis support to 3 service lines with a combined annual budget of $200M 

  • Investigated full billing process and rectified billing gaps due to disconnect between departments.
  • Implemented Excel functions to reduce time required to create monthly billing file.
  • Coordinated steps to close gaps identified between headcount and budget.
  • Identified spending issues and pursued details or corrections prior to providing monthly executive scorecard presentation.
  • Streamlined metrics gathering report to reduce data errors and speed up delivery
May 2008 - Dec 2008

Global Business Analyst

IBM

Provided global business operations consolidation support to the global integration executive and Security, Access, and Risk Management Vice President. 

  • Developed method to successfully track and coordinate global costs and charge backs between three geographies using Excel and financial data from multiple sources.
  • Defined and gained global program lead agreement on charges, ensured payments occurred between the geographies. 
  • Generated monthly financial, labor, and spending reports and reviewed with program managers, geographies and integration executive.
Jan 2007 - May 2008

People Manager

IBM

Managed a global team of programmers and IBM Tivoli Identity Manager (ITIM) specialists. The team consisted of 12 regular employees, 11 contractors, and 6 offshore resources. 

  • Performed active resource management and leadership tasks to ensure work distribution, goal identification and accomplishment, and career development. 
  • Ensured that all solutions were IBM, customer, and Sarbanes-Oxley compliant.
  • Identified automation opportunities which improved the Logical Access team’s productivity and audit compliance. 
  • Coordinated team and individual meetings to ensure remote team members were supervised and motivated.
Aug 2002 - Jan 2007

Team Lead - Automation Solutions

IBM

Led a team of java programmers, ITIM and Tivoli Access Management (TAM) specialists. 

  • Sized work efforts, created task plans, and assigned implementation and support resources for ITIM and TAM deployments. 
  • Created a requirements template, including use cases, used in training the team and delegating the requirements gathering tasks.
  • Tested and verified ITIM functions. 
  • Participated in development of ITIM Express Certification exam.
Sep 2000 - Aug 2002

ID Administrator

IBM

Administrator for internal Lotus Notes ID management using internal application

  • Quickly learned to monitor moving status queue to identify and correct errors
  • Provided daily user support and rotating pager support for ID administration application
  • Manual administration of UNIX IDs (AFS, DCE, AIX)
  • Created and/or maintained detailed procedures for ID Administration and audit steps
Oct 1998 - Sep 2000

Lotus Notes Administrator

CDI

Contractor with IBM

  • Administrator for internal Lotus Notes ID management using internal tool.
  • Created internal documentation for manual processes and troubleshooting guides.
Aug 1995 - Jun 1998

Source Material Specialist

Research Institue of America
  • Supervisor/Manager, Federal Code & Regulations March 1998 – June 1998
    • Created and maintained Lotus Notes databases
    • Managed staff of 6 to edit master databases and update publications 
    • Used SGML coding in an in-house database for composition of data
    • Created workflows for all processes and procedures with InfoMap standards
  • Source Material Specialist March 1997 – March 1998
    • Responsible for new data acquisition and conversion 
    • Supervised staff of 5 in updating material and products
  • Editorial Assistant and Senior Editorial Assistant August 1995 – March 1997
    • Facilitated conversion of Wang databases to Lotus Notes
    • Amended Internal Revenue Code and updated regulations using SGML tagging
Oct 1994 - Jul 1995

Assistant to Executive Secretary

Midas Kapiti International

Formerly A.C.T. International

  • Created Excel time tracking system for Human Resources department.
  • Created and maintained client databases in Microsoft Word for Marketing department.
Sep 1991 - Sep 1994

Librarian

http://www.poly.edu/

The Bern Dibner Library of Science and Technology

  • Managed movement of extensive journal collection from existing library and storage facilities to new building as the Bern Dibner Library was built and opened.
  • Managed journal subscriptions, including discussions with faculty to determine best use of journal budget.

Education

Education

Skills

Skills

Team Leadership

Lotus Notes

Use as database and ID administration experience

Spanish

Microsoft Excel

Certifications

Certifications
Sep 2005 - Present

Certified Information Systems Security Professional (CISSP)

ISC(2)
Jan 2006 - Present

IBM Tivoli Identity Manager (ITIM)

IBM Tivoli
2006 - Present

IBM Tivoli Identity Manager Express (ITIM Express)

IBM Tivoli