Work History

Work History
Oct 2006 - Dec 2008

Corporate Compliance Officer

American Institute of Gastric Banding

Responsible for the development and implementation of the company’s regulatory compliance program, including HIPAA privacy and security laws. Program features include corporate policies, Code of Conduct, training and monitoring.

  • Improved program metrics five-fold in three months by aggressively scheduling and conducting compliance training sessions.
  • Initiated new policies as needed for regulatory and organizational compliance.
  • Prepared the company for entry into new markets through state-specific research and policy development.

Other responsibilities:

  • Managed the IT department during development of key performance indicators and implementation of new software packages.
  • Designed and implemented patient tracking and reporting mechanisms that improved visibility to key operational improvement opportunities.
  • Led a team responsible for the selection of new clinical information systems, narrowing the initial field of ten vendors to two.
  • Developed the IT team to support planned expansions.
  • Led recruitment efforts for medical professionals in new markets.
1997 - 2006

Various Positions of Increasing Responsibility

Radiologix, Inc.

Director of Clinical Operations: Responsible for the day-to-day operations of the Florida market on an interim basis. This included three freestanding centers and 60 technical and clerical personnel.

  • Solidified the local leadership team by developing the skills and confidence of those leaders.
  • Designed and implemented a process improvement program to standardize key functions and allow for more effective cross coverage among the centers.
  • Exceeded budget expectations by challenging the management team to more effectively manage daily work schedules and accommodate all patient calls for same-day or next-day appointments.

Corporate Compliance Officer: Responsible for the development and implementation of the company's regulatory compliance program, including HIPAA compliance.

  • Authored/implemented unified corporate policies consistent with corporate governance initiatives.
  • Developed and delivered compliance and privacy training to 2200 employees nationwide.
  • Implemented monitoring programs to ensure compliance with corporate policies.
  • Designed and implemented a Privacy Program to comply with the HIPAA Privacy Rule.
  • Expanded the Business Continuity Program and led the national Crisis Management Team.
  • Participated in strategic planning sessions, focusing on corporate growth opportunities.
  • Conducted investigations as required, reporting results to the Board of Directors.

Assistant Practice Administrator: Led the Reimbursement Operations, Transcription Services and Information Services functions prior to my promotion to Corporate Compliance Officer.

  • Managed 120 professionals in the billing, transcription and IS teams.
  • Revitalized the transcription team to reduce backlogs from 4 hours to 1 or less.
  • Developed and implemented a plan to provide transcription coverage in the event of system downtime.
  • Participated in a cross functional team effort to solicit and evaluate requests for information for an image management and communications system.

Director, Reimbursement Operations: Responsible for management of a $120 million revenue cycle and a team of 80 billing professionals prior to my promotion to Assistant Practice Administrator.

  • Redesigned processes to maximize system utilization, increasing billing efficiency and effectiveness.
  • Increased collections 3 percentage points ($2.7 million per annum) while reducing staff by 20% during a two-year period of declining reimbursement rates.
  • Managed the revenue cycle requirements of a radiology information system installation.
1994 - 1997

Senior System Specialist

Reynolds and Reynolds Healthcare Systems
Provided consulting services; created and delivered customer training; planned and executed system implementations
1986 - 1994

Business Manager

Radiology Associates of San Antonio, P.A.
Managed all aspects of group practice business operations; planned and executed expansion projects.
1980 - 1985

Accounting Professional

Parente, Randolph, Orlando Carey & Associates
Provided tax planning, tax preparation and basic accounting services to clients.

Objective

My true passions are for physician practice management and healthcare information systems. The ideal position for me is practice administrator for a medium-sized group seeking to add EHR and related capabilities. Alternatively, I can apply my practice management skills to healthcare information system implementations from the vendor or consultant side.

Interest

Health information technology, physician practice management, business process redesign, ethics and compliance programs, healthcare revenue cycle management, team development, training, policy development, policy implementation

Summary

Multi-disciplined team player adept at applying proven skills to new situations and continous improvement challenges. Accounting background serves as the foundation for practice management skills. Hands-on experience in health information technology adds dimensions of business process redesign and allows fearless leveraging of technology. Operations leadership confirms ability to work with all levels of the organization to achieve desired results. Ethics and compliance experience provides tools for creating and leading compliance programs in physician practice settings. A high energy, dedicated professional who is focused on honing organizational performance and is committed to excellence through team development and personal effort.

Education

Education
1992 - 1994

MBA

1977 - 1981

BS