Ms. Laura Lewis is a business professional with over 10 years experience in customer service, leadership, team building, and analytics. She began her career in Human Resource managing employee benefits, processing bi-weekly payroll, administering employee training, recruiting, accounts payable, and accounts receivable. Laura coordinated a successful United Way campaign increasing prior year donations and implemented new employee benefits for the company.
Laura’s strategic performance derives from her successful seven year tenure with AT&T where she started as a competitive sales representative meeting monthly sales quotas of up to $60,000 in revenue. Laura later operated as the center point of contact for internal and external clients resolving complex billing issues. She analyzed accounts to provide product knowledge and recommended methods to correct and prevent revenue leakage. Her knowledge and experience produced a skilful candidate for peer coaching and development to new employees.
For the past 5 ½; years, Laura has achieved numerous assignments at Wells Fargo functioning as the SME for Bank and Private home loan modifications. She has developed an unyielding connection with leaders and continues to perform broad projects which include: integration to Microsoft Office 2010, revise standard operating procedures (SOP), and update monthly analysis data to the U.S. Treasury. Her expertise is utilized in many areas and serves as an asset to the company.