Summary

Skilled and motivated Senior Administrative Assistant with over 14 years experience managing office operations, supervising team members, providing administrative support, handling a full range of general office duties, and providing customer service.

Office Management: Proven ability to develop, implement, and direct human resource policies and procedures.Experienced recruiter, hiring manager, and supervisor.Prepare and administer departmental budgets.Oversee timekeeping and reconcile timesheets and payroll reports. Proficient in accounts receivable systems and procedures.

Administration: Provide exceptional administrative support.Success streamlining office procedures to improve efficiencies. Develop and run departmental and organizational reports. Strong organization skills; ability to multi-task a wide variety of projects and consistently meet deadlines. Talent for effectively collaborating with co-workers and clients in order to achieve required results.

Technical Skills: Extensive experience using MS Word, Excel, Access, Outlook, QuickBooks, ADP ezLabor Manager, and Share Point.Ability to provide technical support and training.

Key Strengths: Dynamic team player with demonstrated leadership and problem solving abilities. Ability to handle confidential information with integrity.Goal-oriented with a strong commitment to customer service.Adapt quickly to new and evolving environments.

Work History

Work History
Jun 2003 - Nov 2008

Senior Administrative Assistant

Resource Consulting Group

Managed office operations and provided administrative support for firm specializing in financial planning.

Developed, implemented, and directed policies and procedures for human resources and departmental operations. Coordinated new employee orientations, training, and continuing education.Prepared and managed annual budgets for office supplies, office expenses, and meetings.Processed accounts receivables and prepared bank deposits.Reconciled corporate credit card statements.Oversaw hourly timekeeping and reconciled timesheets and payroll reports.Provided administrative support for COO/CFO and Firm Administrator.Coordinated, scheduled, and prepared for inter-office meetings.Maintained client database in Microsoft Dynamics CRM.

  • Improved quality of new hires and significantly decreased employee turnover through streamlining of human resource procedures.
  • Continually remained under projected budget by 5% or more.
Jan 2000 - Apr 2003

Relocation Consultant

Apartment Hunters

Assessed client needs through relationship building for Florida relocation firm.

Researched suitable apartments/rental homes, provided community resources, and offered local knowledge and objective advice.

  • Maintained 48% closing ratio and awarded Star Hunter award in 2000, 2001 and 2002.
  • Developed strategic marketing plans to increase existing referrals and generate new sources, resulting in numerous recognitions and promotions.
Jan 1999 - Jan 2000

Community Director

Royal American Management

Managed rental property, negotiating leases, supervising maintenance, and maintaining asset value.

Managed and coordinated people, activities and available resources to accomplish property objectives.Maintained daily, weekly, and monthly reports.Recruited, supervised and motivated a staff of nine.

  • Increased occupancy from 88% to 99% while reducing resident turnover from 53% to below 40%.
  • Created an overall team-oriented business atmosphere, earning the Managerial Excellence Award.
Jan 1998 - Jan 1999

Property Manager

Managed operations and maximized financial value of the community.

Supervised personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, community safety, and legal compliance. Achieved financial performance goals of the community and meeting or exceeding designated Key Performance Indicators. Evaluated pricing models, additional revenue streams, and market trends to accurately forecast future performance.

  • Maintained a minimum occupancy of 97% while marketing surveys reflected an average of 92%.
  • Promoted from Leasing Manager to Property Manager within a three-month period.
Jan 1994 - Jan 1998

Assistant Apartment Manager

Concord Management

Assisted the Community Director in the operation of the apartment community.

Processed new leases, lease renewals/recertifications, accounting, reporting, resident services, retention activity, and achievement of financial goals.

  • Implemented a company-wide Resident Renewal Program.
  • Ensured occupancy of 98-100% through resident retention.
  • Stabilized delinquency to below .05%.
  • Appointed as an Outstanding Mentor in 1997.

Education

Education
Jun 1988 - Apr 1990

Valencia Community College

Certifications

Certifications

Real Estate License

State of Florida

Notary Public

State of Florida