Laura Bannon

Laura Bannon

INTERESTS

Worked on home improvement projects in spare time. 

Carrer Profile

An energetic and results-oriented professional with over eight years experience specializing in master data management, customer service, demand management and process efficiencies. An insightful conduit between all company business groups incorporating the ERP system(s) and the people. Analytical, solution and efficiency focused. Welcomes and adopts change and new challenges with enthusiasm.

Achievements

§Successfully lead project to transition existing call centre to the Philippines

§Implemented demand solutions for short and long term plant production and budget forecasting

§Built process that effectively consolidated data input in a multiple business unit environment

Work History

Work History
2006 - 2009

Manager, Master Files

Food Services Ontario Ltd.

(Formerly George Weston Bakeries USA)Employees 4,000+, Annual Revenue 3.5B+

  • Successfully transitioned all direct store distribution Master File functions from an existing US shared services using project management and business analysis strategies
  • Managed the daily operations of the Master Files department to ensure service excellence and provide priority to the customer base in a call centre environment.  Created efficient processes by utilizing data capturing tools to ensure timely, accurate data input
  • Managed, coached, and motivated a team of 12 to perform at their personal best and strategic objectives
  • Liaised and provided technical support to the sales, credit, IT and marketing departments by utilizing query and data warehouse tools
  • Reviewed, approved and recommended business strategies which resulted in system enhancements, process improvements and improved efficiencies
  • Created consolidated templates (maps) for the sales department thereby enhancing the customer pricing structure and facilitate reporting of multiple business units
1999 - 2006

Customer Relations Supervisor/Manager

Stack A Shelf (Division of Emerson Electric)

Customer Relations Supervisor/Manager (2004 - 2006)

Employees 350+, Annual Revenue 200M+

  • Implemented Demand Solutions budget forecasting software that resulted and reduced inventory levels.
  • Budget forecasted for plant of 500+ employees
  • Managed all aspects of operations, departmental and divisional assignments for customer maintenance, service, sales analysis and demand forecasting including collaboration with large retailers such as Wal-Mart & Lowes
  • Identified efficiencies and increased service levels within sales administration, customer service, sales analysis and forecasting in a rapid growth environment
  • Strategically planned efficient and synergized customer relation processes within three divisions
  • Relocated Call Centre functions from Canada to the Philippines. Implemented CRM tools to capture defect ratio, analyzed the metrics and recommended enhancements to production thereby improving internal and external service levels
  • Directed and facilitated customer EDI orders and invoices reduced the need for manual intervention

Customer Relations Supervisor/Manager (2004 - 2006)

  • Created sales and business report structure for internal and external customers
  • Budget forecasting for plant of 500+ employees, 200M+ annual sales
  • Created and presented manufacturing forecast and budget reports
  • Collaborated on forecasting with Mass Merchant and Home Centre customers
  • Implemented Demand Solution forecasting software

Credit Analyst (1999 - 2001)                                                                                                                   

  • Managed receivables for $100M+ annual revenue
  • Provided support and guidance to sales and accounting by identifying cash to receipt customer issues
  • Efficiently disputed customer fines and post audits by researching root cause and presenting intelligent, detailed dispute documentation
  • Reconciled customer volume sales program rebates
  • Consistently achieved corporate DSO goal rate of approximately seven days

Skills

Skills

Customer Service

Demand Management

Master Data Management

Certifications

Certifications
2002 - 2009

Certified Credit Professional

Credit Institute of Canada
2009 - 2009

Management and Information Technolgy

ABC