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Education

Aug 2005May 2009

Bachelor of Arts

University of Illinois at Urbana-Champaign

Specialization in South Asian and Middle Eastern Studies,

Specialization in Urban Planning and Development Studies

Minor in French Language

Certificate in International Business

  • Cumulative GPA: 3.49/4.00
Dec 2005Jan 2006

Study Abroad

Work experience

Aug 2006May 2009

Senior Cashier/Customer Service Representative

Krannert Center for the Performing Arts
  • Thrived in a fast-paced and high-stress environment while maintaining a high level of customer service
  • Coordinated ticket sales for up to 3,700 people at once in person, on phone and online
  • Planned and assisted with training and employee development sessions
Aug 2008Dec 2008

Global Studies Teaching Assistant

University of Illinois at Urbana-Champaign
  • Taught and led a class of 25 students in globalization course
  • Helped students integrate into the campus community and develop the skills necessary to be successful in college
  • Functioned as a mentor and resource to freshman students regarding global awareness and their impact on society
May 2008Aug 2008

Project Manager

Jordanian Hashemite Fund for Human Development
  • Analyzed successes and failures of a microfinance project in Kafrein, Jordan to write a report and recommendations for future microfinance projects in Jordan
  • Utilized strong communication skills to report on and investigative project
  • Edited, transcribed, and assisted with translation of interviews and documents crucial to the project
  • Organized new marketing campaign for a local weekly farmer's market resulting in increase in vendors and patrons
  • Wrote material for and edited new website for the organization
  • Successfully accomplished tasks independently and without major guidance
  • For additional information please visit: http://www.johud.org.jo/IV.laura-progress-report.html

Skills

Writing
Strong writing skills with experience in transcribing long, complex documents and lectures Experience in writing website content, formal report writing, and some French translation Strong communication skills, specifically with regards to cross-cultural communication and online communication
Social Media Tools
Strong knowledge of and experience with social media tools such as blogging platforms, news aggregators, RSS feeds, tagging, Twitter, Facebook, online communities, etc.
Computer Skills
  VBA, SQL, Adobe Illustrator, Adobe InDesign, Microsoft Office, Apple operating systems, Windows Operating Systems, Joomla!, HTML, CSS, Dreamweaver, blogging platforms, RSS, ability to quickly learn new applications  
Hindi and Urdu Languages
French Language

Leadership Experience

Vice President of Talent Management                                                                                                                

January 2008-January 2009 

AIESEC Illinois                                   

  • Managed a group of 90 members and tracked their development
  • Planned and facilitated bi-weekly learning activities for members resulting in high organization and motivation skills
  • Managed relationships and communication between leaders of eight functional committees
  • Formulated and implemented a new member engagement structure resulting in 50% higher member retention
  • Redesigned recruitment process resulting in 200% growth in applicants
  • Managed an advisory board of alumni and University faculty members
  • Undertook above developments on own initiative; very high personal motivation level and independent worker

Executive Board Member & Secretary                                                                                                                           

August 2006-May 2007

International Studies Students' Association

  • Acted as a resource and leader to all International Studies majors
  • Planned course information and preparation seminars resulting in high organization skills
  • Produced bi-weekly minutes and designed marketing emails to be sent out to majors
  • Communicated with other board members to give majors as many resources as possible
  • Worked with academic administration and professors to deliver high-quality resources

Web Design and Writing

Interest

-Urban planning, especially with regards to race and gender issues, religion, and transportation

-Development and human rights

-Technology and the evolution and role of new media

-Middle Eastern affairs

-South Asian affairs

Volunteer Experience

Researcher                                                                                                                                                                                        New Delhi, India

Jawaharlal Nehru UniversityJuly 2007-October 2007

  • Interviewed Iraqi refugees in New Delhi regarding refuge status and political situation
  • Produced pamphlet on status of Iraqi refugee in India through UNHCR (United Nations High Commission for Refugees)
  • Acted as a mediator and liason between refugees and UNHCR
  • Effectively communicated to Arabic speakers in the Indian context
  • Developed extremely high cross-cultural communication skills

English Tutor

New Delhi, India 

Manzil Welfare Society                                                                                   July 2007-November 2007

  • Tutored a class of 30 5-year olds in English twice per week
  • Learned about the inner-workings of the non-governmental organization environment
  • Learned the importance of patience and displaying eagerness when mentoring and creating learning environments
  • Developed immense cross-cultural skills as students had no prior knowledge of English
  • Worked in an extremely unsystematic environment where self-initiative was essential