Laura Brown


I am a reliable, Trustworthy, loyal and consciences, individual who enjoys working to meet targets and can work well in a team. I am a good communicator, an excellent motivator for my team, enjoying helping people and I believe I would be a credit to any company.


My objective in life is to become successful in whatever I do. I want to have a well paid career, a family, and have the funds to treat them to whatever they need or desire. I will work hard towards my life goals in order to succeed in this dream.


My interests include,

Reading books such as: Sci-fi, romantic comedies, fan-fi etc.

Socialising With friends and family,

Watching my favourite TV Programs, Particularly the bill, Hollyoaks, ghost whisperer,

I believe in family sitting together at meal times discussing our days activities and doing things together.


Sep 2002 - Aug 2007


St roberts of New minster school

Art - A

Media Studies - B

Maths - C

English Language - C

English Literature - C

Science double award - CC

Religious Education - C

Geography - C

Graphics - C

Adult literature - Level 2 - Pass

Work History

Work History
Jun 2008 - Dec 2008

Customer service/ retentions advisor

2 Touch

 When I first started at 2touch I was in an inbound retention role for Setanta sports trying, and regularly succeeding, to keep customers that where wanting to cancel their existing accounts. After a few months I was moved to an outbound role where I called existing customers that had outstanding amounts due on their accounts. I understand how to build Rapport and use empathy with customers.

 When the customer service Lines were over run with calls we also covered this to reduce the high income of calls.

 During this role I learned to hit targets and meet deadlines to high standards.

I was Involved in helping to produce affective ways to motivate my fellow team makes with different types of games and incentives.

Jul 2007 - Feb 2008

Acounts assistant

Evans Halshaw

 During my time at Evans Halshaw I took part in Sales and purchase ledger roles.

This included;

Cash books,

Payroll and assisting in month-end reconciliations,

Petty cash,

Sending out invoices,

Chasing inter and outer company debts.

 I gained many skills in this role such as organization skills and team work skills. I was also involved in organizing staff parties and stock take. I learned to use the switchboard as I covered it when the receptionists when on their brakes.




 I enjoyed art at school and I’m proud of all the work I have done and the grade I achieve in the process. I am proud of the fact I have a GCSE in Art and like to practice the talent.


Speaking, Listening, Telephone.  


 I can Type relatively quickly and find myself round the computer, I understand the different computer software such as word, Exel, Powerpoint, have basic experience of front page

My Art work, And things i like!