Work History

Work History
Oct 2007 - Mar 2009

Chief Operating Officer

Mile Hi Church

Direct operations and human resources for a staff of 76 employees organized into 19 departments • strategic planning & implementation • metrics tracking of organizational goals • Board of Trustees and Communications Liaison

  • Led six month on-time, within budget project to transition operations into new $15M, 1,500 seat state of the art auditorium with no interruption of services to congregation (including 5 church services/week, 12 classes/week, 20-30 meetings and events/week, memorials, etc.).
  • Managed organizational redesign incorporating 23% employee turn-over.
  • Developed and managed annual budget $5.5M for 2008/2009 FY; first six months expenses 5% under budget 
  • Developed and carried out plan to cut $500,000+ out of operational budget required by an 11% decrease in income; including eight layoffs. Transition from printed materials to electronic (email & web). Organized and executed layoff & post-layoff transition management.
Jan 2007 - Aug 2007

Senior Product Manager

Evolving Systems

Directed and motivated 23 person international team (product management, engineering and software development) to support a product line (seven products) with declining revenue and market share while maintaining profit and increasing employee and customer satisfaction. Managed entire software development lifecycle.

  • Led efforts resulting in improved customer and employee satisfaction
    • Customer satisfaction rose 1 point (on a scale of 1 to 10 from 6 to 7)
    • Employee satisfaction rose 2 points (on a scale of 1 to 10 from 6 to 8)
  • Developed business plan with projected annual gross margin of 59% and revenue of $9.1M (24% of total annual company revenue)
Jul 2006 - Dec 2006

Director of Software Development

Evolving Systems

Directed three software development teams (50+ employees) in support of 12 telecommunication software products. 95% of team in Bangalore, India.

  • Recommended and implemented 10% increase in US staff ratio to support increased quality (20% US / 80% India model). Rolled out new executive supported software development process that addressed quality issues (first project gained 24% on internal quality metrics). Trained teams on new process over three month period.
Jun 2005 - Jun 2006

Senior Product Manager

Evolving Systems

Directed the success of Ordering Products (over two million lines of C++ code with CORBA APIs) including number portability order negotiation (US and International), Wireless Preport (US and Canada), associated test and monitoring tools and presales support for North and South America.

Jul 2004 - Jun 2005

Director of Merger & Acquisition Integration

Evolving Systems
  • Coordinated due diligence for two acquisitions (one $25M international and one $3M local); both companies acquired on schedule and two months apart
  • Led and coordinated successful integration program including organizational changes, cross-cultural education (US, UK & India), communications (via company meetings & newsletters) and integration of business and software development processes and software; resulting in a combined and aligned senior leadership team using same tools to manage the business
Jan 2002 - Jul 2004

Program Manager, Systems Engineering

Evolving Systems

Managed Systems Engineering Department including Consulting Analysts, Systems Engineers, Solution Architects, Product Architects and Lead Developers • led development of requirements, system design and external designs for six telecommunications software products; 15-20 releases per year using iterative waterfall methodology.

  • Facilitated radical change by designing process for estimating the cost of and risks associated with development projects before pricing and legal contract.
  • Shift in decision making helped in turn-around after telecom bubble burst of 2001
  • Increased stock price 930% and recorded first profits within 18 months of implementation.
  • Model still in use after eight years.
1993 - 1994


Cahners Publishing
1991 - 1993

Technical Support Engineer

KineticSystems Corporation




Snowshoeing · Hiking · Dogs · Dog training · Hand-made cards · Writing & delivering workshops and team building events · Weight training · Traveling to new places · Volunteering


Classically trained engineer with remarkable people skills. Takes business objectives and operationalizes them; bringing together systems, teams and project plans to produce desired results. Thrive in a fast paced, deadline-driven team environment with minimal supervision.


  • Budgeting & strategic planning
  • Facilitated 11% budget cut; doing more with less
  • Streamline internal processes
  • Business engaged only in profitable work
  • Corporate transitions & M&A
  • Combined, streamlined operations of 3 companies
  • Change management
  • Layoff & post-layoff change mgmt w/minimal neg. impact
  • Process / quality improvement
  • Customer satisfaction rose 10% in eight months
  • Empowering teams and managers
  • Better ideas; more engaged team members
  • Liaison between groups
  • Greater internal cohesion and collaboration at all levels
  • Excellent communication
  • Increased effectiveness; reduction of internal rumors
  • Managing multi-cultural workforce across 3 countries
  • Integrated, effective teams and deliveries

Expertise in:

  • corporate transition management
  • leading and supporting multiple departments and projects
  • empowering teams and managers through excellent communication and team building skills
  • process / quality improvement
  • Mergers & Acqusitions
  • budgeting - doing more with less
  • liaison between groups

I highly recommend Laura Drury for any lead management position. Laura has an eye for how the details need to be covered successfully to operate any size business while keeping the heart of the company on a steady beat. Rev. Robert A. Smith, Operations Leader, Mile Hi Church


2005 - Present

Product Management Certification

Pragmatic Marketing