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Summary

Resourceful and proactive, using effective communication skills with extensive product knowledge to identify opportunities and deliver satisfactory outcomes for customer and company whilst working alone and as part of a larger team.

Writing Portfolio

Translation Portfolio

Translation Portfolio

Sample translation pieces in technical, business and culture areas. Translations are provided in the source and target languages. Language combinations are:French > English (FR > EN)German > English (DE > EN)Spanish > English (ES > EN)N.B. Some information may be omitted from the translation due to confidentiality agreements.

Presentation Portfolio

Video Portfolio

Languages

English (UK/US)

Level: Native (C2)

French

Level: Fluent (C1)

German

Level: Fluent (C1)

Spanish

Level: Fluent (C1)

Irish

Level: Intermediate (B2)

Catalan

Level: Intermediate (B1)

Certifications

European University, Munich

20132015

(MBA) Master of Business Administration - International Business

Intensive program covering the principles of strategic thinking in a business context. Three terms of courses and dissertation completed. Courses included:

  • Management Skills
  • Organizational Behavior
  • Managerial Accounting
  • Marketing
  • Quantitative Business Methods
  • Negotiation Methods
  • Business Law
  • Finance
  • HR Management
  • Global Economics
  • Strategic Management
  • Management Information Systems
  • Communication Skills

Since I specialized in International Business, my third term was focused on my specialist subject areas, which included:

  • Business Strategy and Policy
  • International Marketing
  • International Finance
  • Sales Management
  • Technology and Change Management

During the course, I also participated in international on-campus events at Geneva, Munich and Barcelona. This included industrial visits to the United Nations in Geneva, The Money Museum in Frankfurt, BMW Welt in Munich and Casa Bacardi in Barcelona. The course also enabled me to network and learn from guest speakers in different industries, e.g. the head of marketing from BMW Germany.

Dublin City University, Ireland

20102011

(MA) Master of Translation Studies

Completed modules in advanced linguistic and technical training, including:

  • Translation Technology
  • Translation Theory
  • Computerised Terminology
  • Research Methodologies
  • Economic Translation
  • Specialised Translation: Technical
  • General Translation
  • Localisation
  • Corpus Linguistics
  • English Editing and Writing Skills
  • Advanced Languages

This is a well-established programme that enjoys the benefits of being part of the European Masters in Translation (EMT) Network initiated by the European Commission.

Maynooth University, Ireland

20062010

(BA) Bachelor of European Studies

Studies focused on Europe and the European Union in particular, and its vital role in world economics and global politics. Acquired fluency in the French, German and Spanish languages and learned about the cultures, politics, societies, economics and history of the regions in which these languages are spoken.

Erasmus year spent studying at the University of Fribourg, Switzerland. Participated in specially created European Studies modules, drawing on disciplines such as anthropology, geography, sociology and the ancient classics.

Work History

Independent Contractor

Sep 2010Present

Writer and Translator

Translation, editorial and writing projects carried out in English, German, French and Spanish, for various companies including the following:

English

Intel GmbH (Germany); Intel Mobile Communications (Germany); Kroll Ontrack (UK)

German > English

Kroll Ontrack (UK); Sunrise Mobile Communications (Switzerland); Swatch (Switzerland); TE Connectivity (Belgium);  CemeCon AG (Germany); Moog Unna GmbH (Germany); ALPLA Werke Lehner GmbH & Co KG (Germany); Elopak (Germany); Tyco Electronics AMP GmbH (Germany); Crealogix (Germany); Netcetera Software Engineering (Switzerland); Schempp & Decker - Präzisionsteile and Oberflächentechnik GmbH (Germany); Schneeberger Linear Technology AG (Germany)

French > English

Kroll Ontrack (UK); BNP Paribas (France); Exalog (France); Grenoble Ecole de Management (France); Allmybanks.net (France); Lerins Jobard Chemla Avocats (France)

Spanish > English

Kroll Ontrack (UK); Spring Club Hoteles (Spain)

Kroll Ontrack, Epsom, UK.

Mar 2014Feb 2015

Product Marketing Specialist

Generating and localizing highly-technical content in the area of data storage technologies, including data recovery, data destruction and legacy data management, including data sheets, videos, website information, blog content, direct email templates, newsletters, promotional emails, catalogues and project proposal/outline templates.

Social media management

Developed and implemented a social media strategy, including increased interaction with users, unified graphic design across all regions and setting up a SlideShare account.

  • Increased Twitter followers by 120% in 6 months.
  • Increased link clicks by 400%.
  • Increased interaction with social media posts on Twitter (by 500%) and Facebook (250%).

Content researcher, editor and generator

Regular author of technical blog content on the Data Recovery Blog. Translated blog content from German, French and Spanish into English. Assisted in developing quarterly content plans that ensured coverage of all 7 stages of the customer journey. Repurposed content and created new content to deliver information in different textual and visual formats, e.g. SlideShare for case studies with photographs and descriptions.

Webinar program management

Developed and implemented an educational webinar program. Aligned with European and US country teams to roll out a unified program. Created, tested and implemented a "Request a Demo" program, which allowed for direct sales-to-customer interaction at the purchasing stage of the sales funnel. Applied my networking and communications skills to encourage internal specialists to present on webinars, podcasts and videos. Sourced external experts to contribute and collaborate on educational webinars.

Intel Corporation, Munich, Germany.

Aug 2012Mar 2014

Sales & Marketing Specialist

Researching, writing and editing communications

Created, collected, updated and distributed internal and external documents and collateral supporting the sales and marketing teams in the Europe, Middle East and Africa (EMEA) region. 

Translated, edited and wrote content in highly-technical subject matter areas, including industrial energy, data center, high-powered computing (HPC), mobile devices, enterprise storage, in-vehicle infotainment (IVI) and in-flight infotainment (IFI).

Developed a strong network of contacts throughout the organization, which I leveraged to source information and assistance in content development. Collaborated with local and global teams to ensure that content was effectively distributed through the correct channels.

Event/program contribution and management

Assisted in managing the EMEA Customer Tablet Seeding Program by requesting feedback from account managers, tracking progress and presenting progress reports to stakeholders and management.

Assisted in the development of the Coaching Program and participated in the Mentor Program. Worked with management teams to organize internal events, e.g. European Union Region (EUR) and Multinational Customer (MNC) Bootcamp.

Elizabeth Arden, Dublin, Ireland.

Mar 2011Sep 2011

Key Account Manager

Account management tasks

  • Presenting sales and targets at management meetings.
  • Monitoring sales targets for the team; implementing activities to boost sales.
  • Working with team members to improve selling methods and share knowledge.
  • Organizing events in-store and on-counter for product launches, gift seasons and during off-peak periods to increase traffic.
  • Working with UK office to source products and collateral required to boost sales.
  • Liaising with store managers to ensure brand presence throughout the store.

Retail sales

  • Profiling customers cosmetics regime, skin type and colorings.
  • Recommending products to suit them.
  • Demonstrating the products on the customer.
  • Link-selling related products.

Customer service

  • Handling customer objections or questions.
  • Recommending and packaging gifts.
  • Providing skincare consultations when there were unique customer circumstances, e.g. skin allergies, pregnancy, illnesses.

Administrative tasks

  • Handling paperwork, cash, opening and closing the shop.
  • Organizing the stock and taking inventory.
  • Implementing visual merchandising plans.

Meteor Mobile Communications, Dublin, Ireland.

Mar 2007Aug 2008

Sales Consultant

Retail sales

  • Achieving and exceeding monthly targets for prepay, post pay and accessories.
  • Selling to retail consumers; offering mobile products and services.
  • Using a 7-step sales process to complete sales.
  • Profiling customers (current network/spend, handset needs).
  • Recommending tariffs, handsets and accessories.

Customer service

  • Dealing with other customer queries/issues, e.g. faulty handset.
  • Using systems for sales/queries (CC Web, MDS, Galileo, EPOS).

Administrative tasks

  • Organizing a system for repair phones aiding in loss prevention.
  • Dealing with stock, paperwork, cash, opening/closing the shop.

Elizabeth Arden, Dublin, Ireland.

Mar 2006Nov 2006

Sales Consultant

Retail sales

  • Profiling customers cosmetics regime, skin type and colorings.
  • Recommending products to suit them.
  • Demonstrating the products on the customer.
  • Link-selling related products.

Customer service

  • Handling customer objections or questions.
  • Recommending and packaging gifts.
  • Providing skincare consultations when there were unique customer circumstances, e.g. skin allergies, pregnancy, illnesses.

Administrative tasks

  • Handling paperwork, cash, opening and closing the shop.
  • Organizing the stock and taking inventory.
  • Implementing visual merchandising plans.

The Body Shop, Dublin, Ireland.

Aug 2003Nov 2004

Sales Consultant

Retail sales

  • Profiling customers cosmetics regime, skin type and colorings.
  • Recommending products to suit them.
  • Demonstrating the products on the customer.
  • Link-selling related products.

Customer service

  • Handling customer objections or questions.
  • Recommending and packaging gifts.
  • Providing skincare consultations when there were unique customer circumstances, e.g. skin allergies, pregnancy, illnesses.

Administrative tasks

  • Handling paperwork, cash, opening and closing the shop.
  • Organizing the stock and taking inventory.
  • Implementing visual merchandising plans.