Marvel: The World-Class Content Management, Localization and Distribution Ecosystem
In this project, we built a new company-wide DITA CMS to replace the existing ones at Nokia. We designed and implemented the system in a global, virtual team. The system featured content authoring with extensive single-sourcing features, automated translation management, publishing, and automated integration to a content syndication service that distributed the content to our websites and phones using metadata. We trailblazed the use of DITA subject schemes, and achieved extreme savings in cost, time, and effort.
Creating a Responsive Support Experience Online
In this project, we converted the Nokia support websites from desktop to responsive. Over 26,000 support pages were adapted to all screen sizes. I lead the work where our tools were further developed to support responsive sites, including the development and deployment of a completely new system called syndication service for content distribution. In addition to the new development, I was responsible for the technical processes and tasks required for converting our legacy material to the new experience.
Visual Guide for the Emerging Markets
We developed a user guide with no texts or with limited texts for consumers who might have challenges with textual guidance, or simply prefer to learn through pictures. This was a truly innovative and unique approach to user guidance, and was awarded in the internal Nokia Excellence Awards. I was responsible for the technical development needed for the production of these guides.