planning a project, selecting a CMS, concepting, implementation, testing
Communication and content management specialist with requirement and lifecycle management expertise
- Tampere, Finland
- Tweet @laurakatajisto
- [email protected]
I am a professional communicator with a strong IT background. I am at my best as a go-between between the developer and the users, but when needed, I put on my tech hat and scrum with the developers, or put on my researcher hat and analyze the needs of users. I am a recently certified ScrumMaster, and have been doing Product Owner work without officially being called one.
My work experience ranges from content production tasks such as writing and information design to IT tasks such as system analysis and development, requirement management, and lifecycle management. I have been communicating throughout my career, for example to users of our products, or to stakeholders of development projects. In my roles, the guideline "know thy audience" has been very important. Also, content = <3.
What else could I do for you? I have been trained in design and brand management, UX definition and testing, and usability testing, and have experience in these also from my working life. I have taught web design and designed websites for customers. I love performing, and have produced training and learning materials and given trainings and lectures in my company and in several mostly international conferences.
I am the co-founder and Chief Technical Officer of Adina Solutions Oy, a company specialising in content creation and technical communication consulting. Our services range from writing and illustrating a single user guide or white paper to managing our client's whole content creation, localisation and publishing production.
Technical communication consulting, technical writing, information design
Information planning & DITA
Design future state architecture for phone's content creation.
Plan a controlled ramp-down of the Nokia's DITA CMS.
Lead the active use and maintenance of Nokia's DITA CMS.
Analyze new requirements from stakeholders and turn them from "business language" to "IT language".
Lead the development of Nokia's DITA CMS from concepting to implementation and ramp-up.
Design the information architecture for user guides in print, phone, and web.
Represent information designers in all internal development projects.
Studied from 1997 to 2003, then worked full-time and finally wrote my Master's Thesis in 2008.
Major: English (translation studies), specialized in Technical Communication. Minors: Hypermedia (web design, 3D design, and graphics design, among others), Journalism, Swedish, and Finnish Communication.
The Design Management studies were arranged as evening studies at the University of Tampere. The course is part of the curricula at the University of Lapland.
The studies included introduction to design and brand management and their need in marketing and product/service design, service design, graphic design and brand communication.
Marvel: The World-Class Content Management, Localization and Distribution Ecosystem
In this project, we built a new company-wide DITA CMS to replace the existing ones at Nokia. We designed and implemented the system in a global, virtual team. The system featured content authoring with extensive single-sourcing features, automated translation management, publishing, and automated integration to a content syndication service that distributed the content to our websites and phones using metadata. We trailblazed the use of DITA subject schemes, and achieved extreme savings in cost, time, and effort.
Creating a Responsive Support Experience Online
In this project, we converted the Nokia support websites from desktop to responsive. Over 26,000 support pages were adapted to all screen sizes. I lead the work where our tools were further developed to support responsive sites, including the development and deployment of a completely new system called syndication service for content distribution. In addition to the new development, I was responsible for the technical processes and tasks required for converting our legacy material to the new experience.
Visual Guide for the Emerging Markets
We developed a user guide with no texts or with limited texts for consumers who might have challenges with textual guidance, or simply prefer to learn through pictures. This was a truly innovative and unique approach to user guidance, and was awarded in the internal Nokia Excellence Awards. I was responsible for the technical development needed for the production of these guides.