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Summary

As a friendly, positive person with a relaxed communication style, I am able to establish a good rapport with others. I have unique blend of outgoing personality and attentive listening skills, which allows me to adapt to suit the situation.

I am originally form Estonia but spent most of last 4 years traveling and working abroad. I have strong corporate background from working as an account manager in one of the biggest Nordic banks with international corporate customers. As Estonia is one of the most advanced e-socities in the world I also had a chance to run, manage and organise BusinessTech accelerator program in Estonia where I could combine my knowledge from corporate background and passion for innovation.

Skills

Banking

I have worked in Banking 4,5 years and had a opportunity to work with private clients as well as corporate clients.  Through those years I was part of a professional team and I could learn a lot about the field.

Project Management

As a active member of NGO JCI Estonia I was in charge of various projects in 2006 to 2010. I was also member of the board in the year 2008.

Start-Ups

Running the program for early stage startups as well as advising their first steps in the business.

Program Management

I have run Startup program and within the program itself organised events and conferences. I was also the one in charge of Skittles summer promotion in Estonia

Customer service

Working in hospitality has taught me: patience, clear communication skills, ability to handle very different situations, tenacity and goal oriented focus

CRM

I have used CRM software to organize and manage customers’ various interactions with a company. CRM software helped to bridge the gap between sales, marketing, and customer service. 

Work History

Oct 2014September 2016

Waitressing

Mills Reef and Brick Bay Winery

Working in hospitality: Mills Reef Winery and Restaurant, Brick Bay Winery and Dixie Browns. 

Jun 2014Aug 2014

Campaign Coordinator

Wrigley

As a campaign coordinator I was in charge of Skittles brand marketing campaign in Estonia. My responsibility was to start and run  summer campaign. My responsibilities included: translating and editing campaign materials; Being in contact with our partner companies; Monitoring all client related issues; Supervising everyday activities of campaign; Coordinating with all required parties for campaign building and delivery.

Work was project based for summer 2014.

Sep 2013Jan 2014

Office Manager/Program Coordinator

Wise Guys Investment OÜ

I was the Office Manager/Program Coordinator for Startup Wise Guys that is early stage technology accelerator for startups that are looking to launch their ideas off the ground. This intense mentorship program is hosted twice a year.

My main responsibilities were: running everyday life in the office; Organizing workshops for the teams in the acclerator; Arranging travel and conferences; Organising meetings and appointments; Recording office expenditure and managing the budget of the program; Payment preparation, execution and invoicing; Preparing documents and contracts; Supervising and monitoring the work of startups in the program.

The job was project based.


Dec 2008Sep 2011

Account Manager

Nordea Bank Finland Plc

I was account manager for international corporate clients in Estonian branch office. My main responsibilities were:  analysing financial statements; Preparation of credit application, documentation & post-sanction monitoring through periodic account review/renewal; Replying incoming enquiries about accounts, payments, interest and fees; Reporting for the Nordea group; First to analysing of payment problems/enquiries.

I was the first contact for the client in the Bank and my job was to keep the trusted and professional relationship with the client.

May 2007Dec 2008

Realtionship Manager

NordeaBank Finland Plc

 My role as relationship manager was to work with clients to help them to make the right decisions with their accounts and explain the financial services on offer to them; To discuss clients financial needs and keeping record of that; Setting up meetings with new clients; Looking for new sales opportunities.

Oct 2006May 2007

Customer Assistant

Finnair Plc

Customer Assistant

Education

Aug 2007May 2010

Bachelor of Arts in Social Sciences (BA) Law

University of Tartu

The programme offerd the possibility to study modern techniques of legal interpretation and implementation, and to understand the interrelations between different legal systems. It provided knowledge about European Union law, private and public law, study and research in detail of newer areas of law, e.g. intellectual property law, information and communication law.