Laura Jay

Assist customers with product information and site navigation to attain a one-call resolution
Attend internal training and develop knowledge in all areas of the company’s products and systems.
Support co-workers by celebrating accomplishments and encouraging others to succeed.

Provided increasing levels of support to external customers via phone and email
Project work included online research, maintaining reference books, managing electronic ticket files
Willingly took on additional responsibilities, skills and knowledge across departments

On-call, casual status from 2007 until 2013.

Worked to become the subject matter expert for Order Entry and Contracts for the office
Entered orders and contracts for pending home closings received by fax or email.
Acted as Back-up Receptionist
Showed initiative by taking on additional assignments and provided support for other areas.

Executive Assistant for CEO and provided support for Managers.
Support for Board of Directors meetings.
Oversaw personnel files, contracts and confidential company files
Acted as Office Coordinator by managing supplies and equipment. Maintained relationships with vendors.
Assisted other departments as needed; backup receptionist, entered rent payments, monthly reconciliations and invoices
Helped with special projects: Annual Report, Newsletter, and Housing events.

Provided point of first contact for walk-in and phone customers.
Clerical support for Executives, Project Managers, and the office, supplies, filing, manuals, and inventory management
Managed bid requests and submissions and office equipment and supplies.

Paralegal Studies

Theatre Arts, emphasis in Costume Design

Minor in Spanish, Dance, Music (Vocal Performance)