Laura Jay

  • Omaha Nebraska
  • laura.jay@hotmail.com

Work History

Work History
Aug 2014 - Present

Member Services Representative, Retention

Inflection, Inc.

Assist customers with product information and site navigation to attain a one-call resolution
Attend internal training and develop knowledge in all areas of the company’s products and systems.
Support co-workers by celebrating accomplishments and encouraging others to succeed.

Mar 2007 - Jul 2014

Office Rock Star

Ticket Express

Provided increasing levels of support to external customers via phone and email
Project work included online research, maintaining reference books, managing electronic ticket files
Willingly took on additional responsibilities, skills and knowledge across departments

On-call, casual status from 2007 until 2013.

Feb 2012 - Sep 2013

Order Entry Specialist

Nebraska Land Title & Abstract

Worked to become the subject matter expert for Order Entry and Contracts for the office
Entered orders and contracts for pending home closings received by fax or email.
Acted as Back-up Receptionist
Showed initiative by taking on additional assignments and provided support for other areas.

Sep 2009 - Dec 2010

Administrative Assistant

Douglas County Housing Authority Ticket Express

Executive Assistant for CEO and provided support for Managers.
Support for Board of Directors meetings.
Oversaw personnel files, contracts and confidential company files
Acted as Office Coordinator by managing supplies and equipment. Maintained relationships with vendors.
Assisted other departments as needed; backup receptionist, entered rent payments, monthly reconciliations and invoices
Helped with special projects: Annual Report, Newsletter, and Housing events.

May 2007 - Sep 2009

Reception/Secretary

ConStruct, Inc

Provided point of first contact for walk-in and phone customers.
Clerical support for Executives, Project Managers, and the office, supplies, filing, manuals, and inventory management
Managed bid requests and submissions and office equipment and supplies.

Education

Education
1987 - 1992

BFA

University of Nebraska-Kearney

Theatre Arts, emphasis in Costume Design

Minor in Spanish, Dance, Music (Vocal Performance)

Skills

Skills

Microsoft Office

Expert in all the most recent versions.

Willing to share knowledge and help teammates.

Project Manager

Software testing to legal research and all points in between.  

Need new manuals or files created?  I can handle that.

Juggling multiple assignments? I'm on it.

Systems

Windows, Google Chrome, and AS/400.  

Eager to learn new software and increase my skills across the board.

Equipment

Copiers, scanners, shredders, old school to new school. I can use them all.