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M. Latoya Slade

Experienced IT & Marketing Professional seeking career in Project Management

  • North Carolina, US
  • (919) 590-5704


Holder of Bachelor's Degree in English who effectively conveys information verbally and in writing. Currently seeking Master of Science Degree in Project Management to gain more experience in fostering positive stakeholder relationships in all project management processes. Over ten years of technical support experience with demonstrated talent for identifying, improving, and streamlining complex work processes. Over four years of content management and social media marketing and analytics experience. Exemplary organizational skills with a high degree of detail orientation. Proficient in Microsoft (MS) Office Suite, MS Project, Oracle PeopleSoft Applications, Adobe Creative Cloud Applications (Photoshop, InDesign) and WordPress Content Management Publishing.

Professional Experience

Aug 2016Present

Marketing Director

Elon First Baptist Church (EFBC), Elon NC
  • Execute and monitor internal and external graphic design projects, web design and development, public relations activity, and all marketing vendor relationships
  • Produce a strong mix of platforms including digital/print advertising, e-newsletters, direct mail, media relations, and website content to keep all stakeholders abreast with the latest church information
  • Create and publish social media content for Senior Pastor speaking engagements, church events, and Worship Services
  • Conduct training for new church campaign launches, such as e-giving and member registration
  • Generate Facebook Insights and Hootsuite data reports
Jan 2012Aug 2016

Webmaster & Social Media Administrator

Elon First Baptist Church (EFBC), Elon NC
  • Administrator for content management, upkeep, and WordPress site maintenance for the EFBC website
  • Led the development of improved EFBC online presence on Facebook, Twitter, YouTube, and Google+ accounts
  • Unique site visitors increased after redesign projects in 2012 and 2015
  • Produced design, layout, photos, and video for social media sites, resulting in an organic increase in stakeholders' involvement and satisfaction
  • Monitored content and marketing materials to gauge stakeholders' responses to changes in marketing content
  • Provided general technology support to EFBC members and staff

Mar 2015May 2016

FSS Work-Flow Team Lead

ITS Frontline Support Services (FSS), UNC-Chapel Hill
  • Identified, developed, and documented annual business processes for FSS customers
  • Conducted periodic FSS Team Root Cause and Trend Analysis to maintain sponsor Service Level Agreements (SLAs)
  • Recorded weekly staff meeting notes and coordinated training with FSS customers and colleagues
  • Provided subject matter expertise in Sakai Learning Management System and Oracle PeopleSoft Student Administration system
  • Authored and maintained 300+ technical documents and Standard Operating Procedures (SOPs), forming the basis for a migration of internal team knowledge base in SharePoint to WordPress support website
  • Drafted and edited reports and deliverable documents for content, grammar, and style on a weekly basis
  • Provided FSS Tier 1 support services to maintain sponsor's 80% SLAs
Oct 2010Mar 2015

IT Support Analyst

ITS Frontline Support Services (FSS), UNC-Chapel Hill
  • Resolved customer issues at the advanced level for hardware, software applications, and IT services escalated by Tier 1 (Handled 15 tickets per day for 29,000+ student body)
  • Coordinated and participated in user acceptance training for Oracle PeopleSoft Finance and Student Administration system enhancements
  • Increased first-contact resolution rates via remote support using Citrix GoToAssist by 20%
  • Achieved individual "Very Satisfied" customer satisfaction of 91%, 2014-2015
Jun 2008Oct 2010

Tech Support Technician

ITS Frontline Support Services (FSS), UNC-Chapel Hill
  • Provided Tier 1 technical support for hardware, software applications, and IT services (Handled 30 calls per day for 29,000+ student body)
  • Star Heel Award recipient in 2009 for building customer rapport, generating customer retention, and referral business
Mar 2004May 2008

Triage Phones Support

ITS Response Center, UNC-Chapel Hill
  • Answered basic information technology inquiries regarding hardware, software applications, and IT services (Handled 10 calls per day) 
  • Completed data entry project tracking after-hour business calls
  • Post graduation, gained cross-functional experience by administering callbacks for Walk-In Services Group and serving as University Operator
  • Assisted supervisor with student employee time sheets, bi-weekly meeting minutes, and training documentation upkeep