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MASTER OF SCIENCE PROJECT MANAGEMENT DEGREE CANDIDATE

Work History

August 2016Present

Creative Project Manager

Elon First Baptist Church

• Execute and monitor internal and external graphic design projects for ministries and events
• Initiate and plan marketing campaigns to increase social media outlet audiences
• Formulated 2017 Marketing Plan outlining projected goals, positioning, budget, and new technologies

January 2012Present

Webmaster/User Experience Designer

Elon First Baptist Church

• Spearheaded design through deployment website re-launches in 2012 and 2015

March 2015May 2016

Work-Flow Lead/Tech Support Specialist

University of North Carolina-Chapel Hill

Served as the main point of contact for departments across campus interested in exploring partnership opportunities; researched systems, identified synergies, outlined scopes of work and planned timelines for system integrations; coordinated staff training; authored and maintained support documentation and Standard Operating Procedures (SOPs) in internal website

October 2010March 2015

It Support Analyst

University of North Carolina-Chapel Hill

• Managed and executed the final phase of a new help desk integration with Fayetteville State University; interviewed key stakeholders, tested work flows and trained staff on-site to optimize the user experience
• Achieved individual "Very Satisfied" technical support customer satisfaction of 91%, 2014-2015

June 2008October 2010

Tech Support Technician

University of North Carolina-Chapel Hill

• Provided Tier 1 phone support for hardware, software applications, and IT services; handled 30 calls per day for 29,000+ student body
• Star Heel Award recipient in 2009 for building customer rapport, generating customer retention, and referral business

Education

February 2016Present

Master of Science, Project Management

Northeastern University

Relevant Coursework: Project Risk Management; Project Scope Management; Project Scheduling and Cost Planning; Leading Remote Project Teams; Project Quality Management