Printing tool Download PDF


Latoria Green is currently a student of Distance Learning in Human Nutrition at The University of Alabama. She is a dedicated employee for the State of Florida and a 2008 Arts & Science graduate from Valdosta State University.

Work experience

Jul 2011Present

Revenue Specialist II

Florida Department of Revenue
  • Prepare correspondence to individuals such as parents, field office staff, other agencies and sources regarding Florida enforcement of child support orders.
  • Research, Analyze, Calculate and Maintain up-to-date case information according to department policies & procedures.
  • Answer, Respond to telephone inquiries regarding child support and make diligent effort to resolve each inquiry.
  • Maintain and Improve knowledge through participation, conferences, meetings and training.
  • Perform other duties as instructed.
  • Prioritized tasks and demonstrated the ability to multi-task, and learn quickly in a fast-paced environment.
Dec 2009Jul 2011

Customer Contact Center Revenue Specialist II

Florida Department of Revenue
  • Gathered, Research and Resolve inbound calls pertaining to Florida child support program.
  • Communicated precise and accurate case information
  • Log inbound calls.
  • Routed escalated calls to appropriate persons.
  • Educated the caller on child support enforcement policy and procedures.
Dec 2008Dec 2009

Customer Care Assistant

ACS Inc.,
  • Gathered, Research and Resolve inbound provider/claimant inquiries.
  • Communicated accurate and precise answers.
  • Log provider/claimant calls.
  • Shifted escalated calls to appropriate persons
  • Ensured accurate and completeness of all inbound calls.
Jul 2008Dec 2008

Customer Service Clerk

Kingdom Call Center
  • Conducted outbound calls to prospects and arrange appointments
  • Confirmed appointments
  • Educated prospects about Medicare supplement updates


May 2012Present

The University of Alabama

I'm currently a student within the college of Human Environmental Sciences seeking a degree in Food and Nutrition.

Aug 2002Dec 2008

A. A. Arts & Sciences

Valdosta State University


Microsoft Word, Excel, Outlook, Access & Powerpoint


Lafay Denmark