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Latonia M. Smith

Business and Technology Professional


Typing 60 WPM With 99.5% Accuracy,  Ten-Key Touch Calculation 4680 KPH With 100% Accuracy,  Customer Service, Administrative Support,  Active Listening,  Oral and Written Expression/Communication, Critical Thinking, Problem/Challenge  Resolution, Interpersonal Relationship Building, Detail Orientation, Microsoft Office Productivity Suite, Computer Hardware and Software, Computer Networks


CompTIA Network +  Code: NGN0D6PD7KQ15KZK Verify at Expires 11/12/2017

Advance Learning Interactive Systems Online Certifications:  Verify at

  • Diploma in Customer Service
  • Microsoft Digital Literacy- IT Basics, Internet & Productivity Programs
  • Alison ABC IT Computer Training Suite
  • Microsoft Excel 2010

Brain Bench Certifications: ID# 12158043 Verify at

  • Microsoft Excel 2013
  • Microsoft Word 2013
  • Cisco Network Design
  • Web Design Controls
  • Computer Technical Support



Bachelor of Computer Science (Anticipated Graduation in 2018)

University of the People, Pasadena California

Currently studying at University of the People towards a degree in Computer Science.  GPA, as of 05/29/16 is 3.723  


Network and Server Support

Information Technology Training Center, Columbia, SC

Obtained CompTIA Network+ Certification 11/12/2014

Courses Included:  Windows 7, Windows 8.1, Hardware, Software, Microsoft Server 2012, Keyboarding, and Network Technologies


Certificate in Business/ Clerical

Job Corps Center, Atlanta, GA

Certificate in Retail Sales

Job Corps Center, Bamberg SC

High School Diploma

Walterboro High School, Walterboro, SC


University of the People Transcript  GPA 3.723 (Dean's List)

Work History

September 2016Present

Wireless Sales

PCS Partners, Inc.

Explaining benefits and features of phones, accessories and plans.  Troubleshooting phone issues.  Sales and marketing.  

Received award for Rookie of the year for Charleston District 2016

September 2016-PresentApril 2015Present

Technology Instructor

Udemy- Online

Instructor at Udemy, an online educational learning center. Currently developing curriculum for Microsoft Word 2016 course. More courses will follow. 

January 2014Present

Freelance Consultant

Self Employment, Tri-County Area

Worked on a variety of freelance projects for individuals, corporations, and charitable organizations.  Projects included web design, tech support, business processes, social media, etc.  Client references available upon requests. 

January 2015March 2015


Panzer Group, North Charleston, SC

Supervisor: Loushan Barrett  Email: [email protected]

Temporary Assignment at Panzer Group life insurance agency.  Responsibilities Included:  Using job board services to locate prospective employees.  Outbound calling to invite prospective employees to come in for an interview and scheduling said interview.  Answering and Assisting Inbound Callers.  Set up auto-dial system to improve call efficiency.  Provided Administrative Support to Recruiting Manager and Managing Director of Charleston Location.  Other duties as assigned.  

January 2014December 2014

Help-desk Work Experience 

Information Technology Training Center, Columbia-SC

Training Program Counselor: Michelle Prevost [email protected]

As part of the Network and Server Support Training Program, I received "hands-on  experience providing desk-side and remote technical support to other students and faculty.    Projects included :

  • Virus Removal
  • PC Cloning
  • New User Setup
  • Setting Active Directory Permissions
  • End-User Education
  • Troubleshooting Connectivity Issues
  • Troubleshooting Printer Issues
November 2005July 2010

Freelance Consultant

Self Employment, Beaufort County and Tri-County Area

Worked on a variety of freelance projects for individuals, corporations, and charitable organizations.  Projects included web design, tech support, business processes, etc.  Client references available upon requests.

October 2002November 2005

Engineering Expediter (Other Positions: Front Desk, PBX , Dispatch, Engineering Administrative Assistant)

Daufuskie Island Resort, Daufuskie Island, SC

Started as a Front Desk Associate, where my duties included:

  • Providing customer service to high-end resort guests and members.
  • Performing  guest check-ins and check-outs.
  • Checking reservations.
  • Answering multi-line phone system.
  • Cross-training to fill in as a PBX Operator and Dispatcher when needed. 

Promoted to Engineering Administrative Assistant,  where my duties included:

  • Providing Administrative Support for staff of 14 Engineers and Department Manager.

Promoted to Engineering Expediter, where my duties included:

  • Providing  Executive Project Support to General Manager
  • Providing Executive Administrative Support to Managing Director of Facilities Maintenance and Engineering Department Manager.
  • Providing Administrative Support to staff of 15 full-time Engineering Team Members, and 5-10 Contractors at any given time.  
  • Serving as alternate IT Technician to cover IT staff vacations and conferences.
  • Requisitioning and staging materials to expedite the flow of work and meet productivity goals.  
  • Conferring  with  engineering personnel and contractors, coordination team members, and managers to expedite work requests, resolve complaints, report on work progress and reduce delays.  
  • Processing  Payroll and Staff Scheduling. 

**Associate of the Month September 2004**

March 1999August 2002

Information Technology Assistant (Other Positions: Customer Service Representative, Executive Assistant to Vice President of Repairs Division, Executive Assistant to Human Resource Director) 

Year Round Pool Company, Bluffton, SC

Started and Customer Service Representative, where my duties included:

  • Training all new hires in customer service department. 
  • Providing Customer Service to High End clientele in office and over the phone.  
  • Typing contracts and proposals.
  • Contacting Clients to obtain work authorizations.
  • Conferring with clients to give job status updates. 
  • Resolving client complaints and billing disputes.
  • Providing over the phone technical support to resolve some issues without the need for a technician. 

Promoted to Executive Assistant to Vice President of Repairs Divsion, where my duties included:

  • Preparing Agenda's for and taking Minutes of Staff Meetings
  • Reviewing hours spent on Repair Jobs.
  • Handling escalated customer complaints.
  • Providing Administrative Support to Repair Department Manager and Vice President in charge of Repair Division. 

Promoted to Executive Assistant to Human Resource Director and Information Technology Assistant (Two part-time positions that were combined to form a full-time job. )  

Human Resource duties included:

  • Conducting reference checks of applicants.
  • Conducting preliminary interviews with applicants. 
  • Conducting in-house drug tests of applicants.
  • Assisting with new hire orientation.
  • Resolving employee benefit issues. 

Information Technology duties included:


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