Latif Zuhriyah Mukaromah

Latif Zuhriyah Mukaromah

CUSTOMER CARE SERVICE

  • Bandung Indonesia

Summary

Dynamic and resourceful BA Communication and Economics graduate offering a solid academic foundation and progressive background in effective communication, accounting, bookkeeping, and computer/IT troubleshooting. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance and accounting concepts as well as organizational communication and general administration. Average typing speed of 75 WPM. Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint),and Internet research and applications. Fluent in English and little bit in Japan

Work History

Work History

Volunteer Administrative Assistant & Social Service Provider

AMARSA INCORPORATION
May 2011 - Oct 2015

Event Planning: Regularly tasked to assist the organization with setting up halls and conferences to host up to 3,000 guests at a time; leads other volunteers through the effective arrangement of chairs and tables, ultimately eliminating bottlenecks.

Major Projects: Collaborated with a small team to develop an innovative Training system for an Amarsa Incorporation that allocated 600 guest in a year. Recently initiated an internal newsletter; presently listed as Content Manager and Editor, coordinating with 12 other volunteers. De-escalates conflicts as they arise at special events, whether related to customer complaints or threatening behavior

Administrative Assistant

Jekyu ASSOCIATES-
Feb 2008 - Mar 2010

Performed a broad range of administrative functions in support of event  organizer firm employing 33 members.

Wrote and edited correspondence and maintained detailed records. Coordinated meetings, updated calendars, and orchestrated complex schedules. Competently managed busy 23-line phone system. Trained and mentored new office staff in policies and procedures. Performed word processing, data entry, and spreadsheet work using Microsoft Office applications.

Key Achievements: Successfully interacted with clients to generate repeat and referral business. PROFESSIONAL ASSOCIATIONS Member, Society of Human Resource Management (SHRM) Member, Office Manager’s Association (APOM) Consistently commended by senior management for maintaining an outstanding record of accuracy, efficiency, and professionalism.

Education

Education

BA MANAGEMENT BUSINESS

SCHOOLOF BUSINESS AND MANAGEMENT ITB
May 2004 - Oct 2007

Selected Courses: Financial Accounting I, II, III ● Principles of Marketing ● Interpersonal Communication Organizational Communication Communications and Management ● Advanced Statistics ● Monetary Economics ● Financial Economics ● Corporate Finance

MBA Communication and Service Studies

WASEDA UNIVERSITY JAPAN
Jun 2001 - Apr 2004

Selected Courses: ● Interpersonal Communication Organizational Communication Communications and Management ● Study of Human Society  ● Logical and Critical Thinking

Skills

Skills
Core Competencies 

Interpersonal Understanding

Customers Service Oriented

Managing Datas