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LaTeasha R.Thomas

Call Center Support Specialist at Mott Community College

Work experience

Sep 2013Present

Call Center Support Specialist

Mott Community College
  • Answer High Volume calls ranging from (20-180) in a day.
  • Using Programs such as: Datatel and Oracle
  • Assisting Students with questions such as: Financial Aid, Registration, Admission and General Questions.
Mar 2013Feb 2014

Library Support Assistant

Davenport University
  • Assisting Students Microsoft Word, Excel, and Power Point when asked.
  • Daily Inventory Counts.
  • Clerical Duties.
Jul 2001Feb 2008

Trainee/ Team Member

KFC
  • Cash handling
  • Food Preparation -Inventory Counts -
  • Customer Service
  • Taking Orders (Drive-Thru (within 60 seconds) and Front Counter)

Education

Jan 2014Dec 2017

Bachelor's degree

Davenport University

Marketing 

Area of Concentration: Advertising and Promotion 

Sep 2010Dec 2013

Associate's degree

Davenport University

Business Administration 

Jan 2003Jan 2004

Northwood University

Skills

Leadership Development
Team Building
PowerPoint
Microsoft Word
Customer Service
13 years of Excellent Customer Service

Volunteering Experience

  • Back 2 Basics Mentoring Program
  • Davenport Panthers Mentoring Program

References

Avaliable upon request