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Summary

I have the ability to bring strong work ethics, leadership skills, care to customers by completing duties fast and accurately with courtesy. I am also responsible with assisgned task, dependable, and work well in a team environment.

Work experience

Jan 2009Present

Customer Service Representative

GC Services
  • Negotiates arrangements with customer to pay debt in full, or sets up the best possible arrangements.
  • Documents all collections activity in a concise and accurate manner.
  • Correct deficiencies and oversights during quality assurance reviews or as outlined by the Unit Manager, Assistant Manager and/or Manager.
  • Maintains good public relations.
  • Make outbound calls to aware customers of account deliquence
  • Receive inbound calls to collect customer payments with check or credit card
  • Work as a contractor for Verizon and MCI
Apr 2007Dec 2008

Realtor Assistant

Professional Touch Properties
  • Satisfy clients questions and confirm scheduled appointments
  • Assist in presenting houses to clients by giving background information
  • Organize daily routes to showings
  • Arrange and accomodate questionnaires for clients
  • Provide customer service by having the ability to supply the clients wants and needs
Feb 2005Mar 2007

Shift Leader

  • Prepare food and counting drawers before opening hours
  • Count and restock inventory
  • Provide customer service
  • Cash processing procedures
  • Maintain store appearance
  • Countdown drawers at the end of shifts and prepare the bank deposit

Education

Aug 2007Present

Associates

St.Louis Community College
Aug 2002Jun 2006

High School Diploma

Colonel White High School of Performing Arts

References

Marden Stewart

Starting Wage: $8.00

Ending Wage : $8.00

Left because I need a closer commute

Stephen Nance

Starting Wage: $10.00

Ending Wage  :$12.00

Left because company closed

Charles Williams

Starting Wage: $7.00

Ending Wage : $9.86

Left for college