La Shanna Glover

  • St Louis US-MO


I have the ability to bring strong work ethics, leadership skills, care to customers by completing duties fast and accurately with courtesy. I am also responsible with assisgned task, dependable, and work well in a team environment.

Work experience

Work experience
Jan 2009 - Present

Customer Service Representative

GC Services
  • Negotiates arrangements with customer to pay debt in full, or sets up the best possible arrangements.
  • Documents all collections activity in a concise and accurate manner.
  • Correct deficiencies and oversights during quality assurance reviews or as outlined by the Unit Manager, Assistant Manager and/or Manager.
  • Maintains good public relations.
  • Make outbound calls to aware customers of account deliquence
  • Receive inbound calls to collect customer payments with check or credit card
  • Work as a contractor for Verizon and MCI
Apr 2007 - Dec 2008

Realtor Assistant

Professional Touch Properties
  • Satisfy clients questions and confirm scheduled appointments
  • Assist in presenting houses to clients by giving background information
  • Organize daily routes to showings
  • Arrange and accomodate questionnaires for clients
  • Provide customer service by having the ability to supply the clients wants and needs
Feb 2005 - Mar 2007

Shift Leader

  • Prepare food and counting drawers before opening hours
  • Count and restock inventory
  • Provide customer service
  • Cash processing procedures
  • Maintain store appearance
  • Countdown drawers at the end of shifts and prepare the bank deposit


Aug 2007 - Present


St.Louis Community College
Aug 2002 - Jun 2006

High School Diploma

Colonel White High School of Performing Arts



Marden Stewart

Starting Wage: $8.00

Ending Wage : $8.00

Left because I need a closer commute

Stephen Nance

Starting Wage: $10.00

Ending Wage  :$12.00

Left because company closed

Charles Williams

Starting Wage: $7.00

Ending Wage : $9.86

Left for college