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Larry Nelson, PMP, ITIL, Togaf

  • Chino Hills,  California
  • 909-631-3365

Author: "the Transformation Framework" Business & Technology Transformations / Program Management / Enterprise Architecture / Data Center Operations

\Career Summary

A versatile strategist and tactician, I am a Technology and Program executive with a successful track record of developing business technology strategies, defining and executing complex architectures, and delivering strategic technology solutions. I've significantly improved internal processes, reduced costs and grown margins for diverse companies and clients.

      • Exploiting new technologies to satisfy business requirements
      • Utilizing models and technology to manage complex transformations
      • Developing automated systems to manage critical company infrastructure
      • Executing programs and projects that generate high customer satisfaction ratings

I’m known as decisive, analytical and consistent, with a high level of personal integrity. A strong relationship-builder, I resolve the most challenging technical issues while maintaining a strong customer-centric focus.

Author:  "the Transformation Framework” available on


Core leadership strengths and results

Transformation Leadership: Led a $200 Million dollar transformation effort to migrate 10,000+ call center agents over 30+ locations across the United States for Kaiser Permanente.  This new business architecture supported over 60 million calls per year.  Recognized by Kaiser Permanente as one of the “best” system integration transformation projects, received over 96% customer satisfaction rating for first 2 years

Customer Relationship Management: As a transformation director for a $60 million dollar per year client, I turned around a major program to mitigate 4000 users and consolidate and virtualize half of the IT infrastructure into two data centers. I received a special award from the Siemens SVP for client recognition. As Director of IT architecture, I managed the complete systems development life cycle for a Seibel (now Oracle) 7.5 CRM conversion, ADP was able to enhance operations and service levels by 10%, earned #1 rating in payroll client service.

Software Development Management: Managed the software development for a Java front end to ADP’s Tax processing system, the system managed over $90 Billion in financial transactions annually. I managed the software development team to develop an IVR telephony system (1 Million lines of code) to support 30+ Kaiser Contact centers across the nation.

Complex Technology  & Program Management: Certified on Cost / Schedule Control System criteria for the USAF Space Shuttle Program Office. I managed several projects / contracts ranging from $25 million to $100 million. I have managed over 100 technology projects in my career, with systems managing up to $90 Billion dollars in transactions.

Global IT Management & Operations: Managed the IT group, PM’s , and IT operations on several highly complex IT projects to expand from 300 to 2000 servers, from one to three data centers, and from one to 14 offices USA wide, saved over $2 Million dollars in yearly expenses. I managed the implementation of Amazon Web Services to support development activities.

Financial Management & Operations: Supported $4.2 billion in financial transactions (budget, programs, expenditures, tracking) and 100 personal (government / contractor) as USAF Space Shuttle Financial Requirements Manager.

Executive Communications: Briefed Dr. John H. Gibbons, Director, Office of Science & Technology under President Clinton. I have briefed the CEO’s and Division Presidents @ ADP, AT&T and Siemens.

Work Experience


Global Director, Managed Services

NCR Corporation

• NCR Global Services Portfolio Management position.  Global process owner (GPO) for managed services transition management, this position is accountable for the global deployment of NCR’s remote and managed services offers and capabilities.

• Establishment of an executive management system for governing and improving the efficiency and quality of managed services deployment projects, from operational and customer satisfaction perspectives.

• Management of Global and Regional managed services deployment. Responsible for governing customer on-boarding projects, handling escalations, and course corrections to achieve overall program objectives.

✔ Immediately instituted a standard Global Transition Management process and reporting tool for all programs world wide.  Created a Global Center of Excellence  for all Transition / Transformation Management programs.

✔ Increased Bank Project on-boarding efficiency by 61% within an 11 month period.   Reduced backlog by $5 Million dollars.

2012 2015

Sr. Global Program Manager, Complex Technology, Transformation/Transition Management

Verizon Enterprise Solutions

Verizon Business is a provider of Telecommunications and Data Center Services Worldwide

Principle Senior Program Manager. I am managing the transformation phase of a $200m program (Kaiser Permanente Call Center Replacement Program).   Management comprised of an internal staff of project managers, Transition PMO, solution consultants, development engineers, subject matter experts, other Verizon supplier groups and external vendors.

  • Built out 2 new Call Center Infrastructures and transformed  30+ Kaiser Permanente call centers on to a new call center technology / IVR environment that are shared across the USA.
  • Created new business processes to streamline call center transitions which reduced timeline by 25%, and reduced contract spend by 10%.
  • Managed several third party vendors (Empirix, NICE, Aspect, Genesys, Cisco), reduced vendor costs by 10%
  • Recognized by Kaiser Permanente as one of the “best” system integration projects, received over 96% customer satisfaction rating for first 2 years

Director of IT Transformation / Program Executive

Siemens IT Solutions & Services 

A provider of IT services and solutions to large corporate clients worldwide with 400,000 employees

Promoted to manage clients IT infrastructure,  project involved over 4000 users, 75 locations, data center modernization & virtualization activities; also managed Service Desk/Contact Center (International), Vendor Management (Microsoft, Citrix, HP), Data Center, Security and all IT and Internet activities, for a $5 Billion dollar bio-pharmaceutical client.

  • Recognized by the customer as “best services provider” and promoted to support ongoing IT operations.
  • Reduced implementation time by 15% for a 802.1x Migration project by using new technology infrastructure to migrate over 60 sites to new Cisco switch infrastructure, and new VLans.
  • Managed Regional PMO,  Managed several Sr. Program and Project Managers across the USA, developed new multi-channel tracking system for executive management reviews, reduced reporting time by 29% within 6 months.

Director of Infrastructure

AT&T division website averages 50 million searches a month, 32nd busiest web site in the world

Sole IT executive for IT budget, Vendor Management (cell phones, AWS, Microsoft, HP, Red Hat), Data Center Operations, NOC, Helpdesk, DBA's, Application support, Release engineering, Security, Network Engineering, call center, and systems architecture, managing a staff of 39, three Data Centers, and 2000 servers

  • Consolidated 3 web operations into one (, and, Built out two new Data Centers to bring the total to 3, two for live operations, and one for Disaster Recovery.
  • Saved the company over $5M by aggressive negotiations to support a major technology expansion. Responsible for the contract to support R&D and development/test operations using Amazon’s Web Service (AWS); saved over $1M a year by transforming the development environment to the cloud.

IT Director – Application Hosting & Architecture

ADP/Pro Business Edition

 Leader of IT Architecture Group, directing $20m/year ASP operations, architecture, Citrix implementation and end-user support; areas of responsibility included: Data Center, Security / Networking (Client), Helpdesk (Client), , Vendor Management (Citrix, HP, Microsoft, off shore development), Secure File transmissions, QA Lab, Dev Lab, Testing Area, Release Engineering (Clear-case), Java Web Environment, EDI, IT Project Management, Call Center Support, Remote Office Support.

  • Managed the design/implementation and operations of a multi-million dollar Disaster Recovery Data Center, saving the corporation over $1 million in hardware costs.
  • Led a team in development of HIPAA/EDI/FTP and web based systems to transmit up to $90 bn per year in tax revenues.
  • Architect of the Siebel 7.5 systems for the company which was rolled out to 2000 call center agents and rated number 1 service provider in industry.
  • Designed & implemented Business Continuity Program from “ground up” ensured availability of Financial Services that generated 5Million paychecks/month and over $90B/year in Corporate Tax Services

Early Career

Technology Manager, National                                                                                       Ernst & Young

Director / Chief Engineer of Information Systems                                                       Sparta, Inc.

Senior Systems Engineer & Assistant Project Manager     Ultra Systems Defense & Space

Revenue Accountant (Films, Foreign, Domestic and Pay TV)        Walt Disney Corporation

Captain                                                                                                                         United States Air Force

Education & Credentials

Leadership Program                                                                                   Siemens Global Outsourcing

Framework for Enterprise Architecture                                                                                  Zachman

B.S. Finance                                                                                       Cal State University, Long Beach, CA

A.S. Finance and Computer Science                         New Mexico Military Institute, Roswell, NM

Certified Project Management Professional (PMP) #973172

ITILv3 Foundation Certification

Cloud Essentials Certification (CompITA)

TOGAF 9.1 (Enterprise Architecture Certified)