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Aug 2005May 2009

Bachelor of Arts degree: Professional Communication

Alverno College

Degree confirmed with honors

Work experience

Apr 2010Present

Customer Service Representative

Assurant Health
  • Provide stellar customer experience and servie to policyholders, agents, and healthcare providers.
  • Problem solve complex customer problems by researching and resolving issues completely and timely.
Jan 2008Dec 2009

Student Office Assistant

Alverno College Student Services
  • Designed billboards, logos, kiosks, and flyers to increase participation in events
  • Directed students, faculty and staff to departments suitable for their needs and concerns
Jan 2009May 2009

Student Intern

International Listening Association
  • Designed/created 28-page program guide distributed to 150 ILA professionals to ensure success
Jan 2009May 2009

Copy Editor and Marketing Manager

Alpha, Student Newspaper Alverno College
  • Promoted from Staff Writer upon publication of first five submissions and three cover stories
  • Developed initial promotions (events, Facebook, contests) implemented to increase readership
  • Documented photographs to enhance articles published
Jun 2008Jan 2009

Orientation Leader

Alverno College Student Life
  • Facilitated orientation program to acclimate over 200 incoming students to Alverno College
  • Informed students and public the value of Outcome Based Education as practiced by Alverno
Aug 2008Dec 2008

Student PR Consultant

Adoption Resources of Wisconsin (ARW)
  • Created campaign proposal to recognize and celebrate over 200 adoptive families
  • Consulted and strategized with client to determine goals and objectives for ARW campaign
  • Produced PSA for selected radio stations alerting public to critical adoption needs in Milwaukee
  • Produced news releases to recognize sponsors and organization’s outreach efforts
  • Collaborated with local artist to design visual theme for campaign brand
Jan 2008May 2008

Staff Writer

Alpha, Student Newspaper Alverno College
Mar 2005Aug 2007

Swing Manager

McDonalds, Hotter-Faster Inc.
  • Promoted to Swing Manager in recognition of excellent work ethic and customer service
  • Maintained operations, financial reports and banking records for store with $2.5 million annual revenue
  • Developed strategies to aid crew of 10-15 in meeting targets and improve problem areas of store
Jan 2007May 2007

Peer Tutor

Alverno College Instructional Services
  • Recruited by faculty to tutor in required general education Science course for college freshmen
May 2001Mar 2005

Crew Trainer & Crew Member

McDonalds, Hotter-Faster Inc.

Published in the Alverno Alpha

Software/ Design



Energetic, creative young professional with a track record of initiative, motivation and dedication. Strong writing, teamwork, communication, and organizational skills.

With these skills I plan to obtain a position in marketing and public relations where I can utilize acquired knowledge and experience to become part of a team, reaching out to clients and embracing all possibilities.

Please contact me with any opportunities available.


Professional Accomplishments

  • Appointed Coordinator of Ceremonies for Alverno May 2009 commencement
  • Co-directed staff of 25 for “Who’s Fighting Racism” radio program which aired on WKTI
  • Presented diversity workshop generating ideas to enhance the Greater Milwaukee Boys and Girls Club
  • Earned both Basic and Advanced Management certifications from McDonald’s Corporation


Proficient in Microsoft Office Developing in Adobe  InDesign and Photoshop
I am meticulous in making sure every detail is noticed and covered.
Written Communications
My written communiaiotn skills have been exercised in variety of ways from writing press releases and editing various works to covering headline stories for the Alpha, the Alvenro College School newspaper.  I understand all communications have an audience and each audience has to be recognized in order to be reached.
Public Speaking
Throughout my college career I took on many public speaking roles.  Most notably my role as Coordinator of Cerimonies for my 2009 class graduation.