Shawn Lansing

  • DeForest Wisconsin
Shawn Lansing


  • Golf
  • Hunting
  • Fishing
  • Biking
  • Boating


An accomplished professional with an extensive background, demonstrated leadership, management, call center operations, sales and service experience, & Solid knowledge and understanding of personal lines insurance policies coverage & contracts.  Extremely motivated to work for a growing company where my experiences will be utilized and new career goals can be sought.


Aug 1994 - Jul 1998

Bachelors of Arts Degree

Emphasis in Radio and Television Brodcasting, Public Relations, and Multi-Media Development.

Work History

Work History
Feb 2010 - Present

Sales & Service Operations Team Manager

American Family Insurance
  • Manage a team of representatives that sell and service company products for new or existing household clients through various direct customer contact channels.
  • Coach, Mentor and Develop Sales and Service Representatives.
  • Demonstrate leadership and manage contingent workers (My Account Representatives) Feb. 2010 through Dec. 2012.
  • Responsible for driving and delivering New Household Sales Goals.
  • Also work on various projects that helped impact business with Sales & Service Operations, Example: Customer Initiated Transfer Project, Motorcycle, Moped, & ATV Project, Renters Project, Life SPT Pilot, PS&S Outsourcing Supplier Project, & CSSP - PS&S Program. That I had the opportunity to work on.
Sep 2008 - Feb 2010

Policy Sales & Service Rep II

American Family Insurnace
  • Answer inbound calls from American Family policy holders and answer questions or concerns.
  • Licensed in 19 States Property, Casualty, and Life & Health.
  • Quote Auto Insurance and bind coverage for existing policy holders and new policy holders.
  • Provide exceptional customer service to our customers.
  • Add and Replace Vehicles on current policy holders.
  • Work on Hardstops and ANS Leads in regards to website.
  • Call center experience using I3 technology.
  • Worked on department projects: Lead Management Tool Project, Colorado Umbrella Project, & Time Management Project for the State of South Carolina.
  • Train new Policy Sales and Service Representatives in the department under our mentoring program.
Sep 2005 - Aug 2008

Agent Staff - Associate Agent (LSA5)

Chad Johnson & Jim Humphreys State Farm Insurance Agencies
  • Conduct field underwriting for new commercial clients.
  • Prepare and coordinate various customer insurance proposals for auto, home, life, health and annuities.
  • Meet with new and existing clients to conduct a Insurance Financial Review.
  • Provide recommendations for different levels of insurance coverage for new and existing clients.
  • Utilize excellent customer service skills to assist customer with any policy changes.
  • Offer complete business insurance quotes to local independent and franchise business owners.
  • Market to new clients by using Agent's Allied and calling on new business prospects.
  • Work with clients in the office and over the phone filing home, business, & auto insurance claims.
Mar 2005 - Aug 2005

Internet Product Consultant

Pat Mcgrath Chevyland
  • Created and maintained web pages to promote current inventory of the company’s automobiles.
  • Developed client database of new, current, and past customers to obtain and achieve constant customer interaction and satisfaction.
  • Communicated with clients via E-mail, phone, fax, and promotional materials.
  • Assisted the general buying public with their automobile purchasing needs.
Feb 2005 - Mar 2005

Regional Sales Representative

Bankers Life and Casualty Company
  • Conducted a personal needs analysis on new and existing clients seeking our services.
  • Researched and cross-promoted the best available Insurance plans and options to suit the needs of clients.
  • Actively sold Retirement Annuities, Long Term Care, Medicare Supplements, and Life Insurance in the senior market.
May 2003 - Feb 2005

Direct Marketing Representative

Wellmark Blue Cross Blue Shield
  • Conducted outbound calls to customers and answered inbound calls to assist with customer questions, comments, and concerns.
  • Responsible for marketing Direct Pay Individual Health Insurance, Short Term Major Medical Insurance, and Medicare Supplement Insurance in the Junior, Middle-Age, and Senior Markets
  • Marketed individuals using Birthday lists and Medicare Supplement Campaigns.
  • Established and maintained client information on new and existing members.
Jan 2002 - May 2003

Branch Referral Sales Manager

Enterprise Rent a Car
  • Managed personnel and helped generate sales leads from our rental department.
  • Sold rental packages, which included: Damage Waiver, Personal Accident Insurance, and Supplemental Liability Protection.
  • Marketed our fleet and services to a variety of clients such as: insurance agents, adjusters, claims managers, body shops, service managers, and service writers to promote Enterprise’s service, technology, and rental replacement for their personal and business needs.
  • Sold and remarked our rental fleet to various customers.
Sep 1998 - Dec 2001

Sales, Finance, & Insurance Representative

R.W. Pladsen Inc, General Motors Dealership
  • Assisted various customers as a Sales Representative for Chevrolet, Pontiac, and Oldsmobile Cars, Trucks, and SUV’s with their automobile purchasing needs.
  • Helped customers qualify for financing through various lending institutions as a third party indirect lender.
  • Sold Credit Life and Accident Health Insurance lines for added security for third party indirect lending contracts to customers.
  • Leading producer for American General Financial Group
Apr 1996 - Jun 1998

Master Control of Operations

KIMT News Channel 3 / Spartan Communications Inc.
  • Master controller for 21 switch video input board.
  • Monitored on-air programming from CBS, New York.
  • Recorded satellite feeds and maintained program logs for the Federal Communications Commission.
  • Conducted routine readings and adjustments on power, frequency, aural modulation, audio levels, video levels, and visual modulation.
  • Ran the Emergency Broadcast System and character generator for severe weather notifications.
  • Implemented and planned television on-air programming, as well as, editing commercial content for promotional purposes.



Vast Computer Experience on many levels and platforms


Nov 2008 - Sep 2014

Winsonsin Insurance License

Certification, Producers License
Accident & Health, Casualty, Life, Property Non-Resident Producer: Ohio, Georgia, Indiana, Illinois, Missouri, Iowa, Minnesota, Kansas, Nebraska, South Dakota, North Dakota, Colorado, Arizona, Utah, Idaho, Nevada, Oregon, & Washington
May 2003 - Nov 2008

State of Iowa Insurance Division

Certification, Producer's License
Accident-Health, and Life Insurance Lines
Nov 2005 - Nov 2008

State of Iowa Insurance Division

Certification, Producer's License
Property and Casualty Insurance Lines
Feb 2000 - May 2003

State of Iowa Insurance Division

Certification, Producer's License
Credit, life, Accident, and Health Insurance Lines
May 1997 - May 1998

Society of Broadcast Engineers

SBE Certification
On-Air Television Operator



Available apon reqeust.