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Shawn Lansing

Sales & Service Operations Team Manager

Interest

  • Golf
  • Hunting
  • Fishing
  • Biking
  • Boating

Objective

An accomplished professional with an extensive background, demonstrated leadership, management, call center operations, sales and service experience, & Solid knowledge and understanding of personal lines insurance policies coverage & contracts.  Extremely motivated to work for a growing company where my experiences will be utilized and new career goals can be sought.

Education

Aug 1994Jul 1998

Bachelors of Arts Degree

Emphasis in Radio and Television Brodcasting, Public Relations, and Multi-Media Development.

Work experience

Feb 2010Present

Sales & Service Operations Team Manager

American Family Insurance
  • Manage a team of representatives that sell and service company products for new or existing household clients through various direct customer contact channels.
  • Coach, Mentor and Develop Sales and Service Representatives.
  • Demonstrate leadership and manage contingent workers (My Account Representatives) Feb. 2010 through Dec. 2012.
  • Responsible for driving and delivering New Household Sales Goals.
  • Also work on various projects that helped impact business with Sales & Service Operations, Example: Customer Initiated Transfer Project, Motorcycle, Moped, & ATV Project, Renters Project, Life SPT Pilot, PS&S Outsourcing Supplier Project, & CSSP - PS&S Program. That I had the opportunity to work on.
Sep 2008Feb 2010

Policy Sales & Service Rep II

American Family Insurnace
  • Answer inbound calls from American Family policy holders and answer questions or concerns.
  • Licensed in 19 States Property, Casualty, and Life & Health.
  • Quote Auto Insurance and bind coverage for existing policy holders and new policy holders.
  • Provide exceptional customer service to our customers.
  • Add and Replace Vehicles on current policy holders.
  • Work on Hardstops and ANS Leads in regards to amfam.com website.
  • Call center experience using I3 technology.
  • Worked on department projects: Lead Management Tool Project, Colorado Umbrella Project, & Time Management Project for the State of South Carolina.
  • Train new Policy Sales and Service Representatives in the department under our mentoring program.
Sep 2005Aug 2008

Agent Staff - Associate Agent (LSA5)

Chad Johnson & Jim Humphreys State Farm Insurance Agencies
  • Conduct field underwriting for new commercial clients.
  • Prepare and coordinate various customer insurance proposals for auto, home, life, health and annuities.
  • Meet with new and existing clients to conduct a Insurance Financial Review.
  • Provide recommendations for different levels of insurance coverage for new and existing clients.
  • Utilize excellent customer service skills to assist customer with any policy changes.
  • Offer complete business insurance quotes to local independent and franchise business owners.
  • Market to new clients by using Agent's Allied and calling on new business prospects.
  • Work with clients in the office and over the phone filing home, business, & auto insurance claims.
Mar 2005Aug 2005

Internet Product Consultant

Pat Mcgrath Chevyland
  • Created and maintained web pages to promote current inventory of the company’s automobiles.
  • Developed client database of new, current, and past customers to obtain and achieve constant customer interaction and satisfaction.
  • Communicated with clients via E-mail, phone, fax, and promotional materials.
  • Assisted the general buying public with their automobile purchasing needs.
Feb 2005Mar 2005

Regional Sales Representative

Bankers Life and Casualty Company
  • Conducted a personal needs analysis on new and existing clients seeking our services.
  • Researched and cross-promoted the best available Insurance plans and options to suit the needs of clients.
  • Actively sold Retirement Annuities, Long Term Care, Medicare Supplements, and Life Insurance in the senior market.
May 2003Feb 2005

Direct Marketing Representative

Wellmark Blue Cross Blue Shield
  • Conducted outbound calls to customers and answered inbound calls to assist with customer questions, comments, and concerns.
  • Responsible for marketing Direct Pay Individual Health Insurance, Short Term Major Medical Insurance, and Medicare Supplement Insurance in the Junior, Middle-Age, and Senior Markets
  • Marketed individuals using Birthday lists and Medicare Supplement Campaigns.
  • Established and maintained client information on new and existing members.
Jan 2002May 2003

Branch Referral Sales Manager

Enterprise Rent a Car
  • Managed personnel and helped generate sales leads from our rental department.
  • Sold rental packages, which included: Damage Waiver, Personal Accident Insurance, and Supplemental Liability Protection.
  • Marketed our fleet and services to a variety of clients such as: insurance agents, adjusters, claims managers, body shops, service managers, and service writers to promote Enterprise’s service, technology, and rental replacement for their personal and business needs.
  • Sold and remarked our rental fleet to various customers.
Sep 1998Dec 2001

Sales, Finance, & Insurance Representative

R.W. Pladsen Inc, General Motors Dealership
  • Assisted various customers as a Sales Representative for Chevrolet, Pontiac, and Oldsmobile Cars, Trucks, and SUV’s with their automobile purchasing needs.
  • Helped customers qualify for financing through various lending institutions as a third party indirect lender.
  • Sold Credit Life and Accident Health Insurance lines for added security for third party indirect lending contracts to customers.
  • Leading producer for American General Financial Group
Apr 1996Jun 1998

Master Control of Operations

KIMT News Channel 3 / Spartan Communications Inc.
  • Master controller for 21 switch video input board.
  • Monitored on-air programming from CBS, New York.
  • Recorded satellite feeds and maintained program logs for the Federal Communications Commission.
  • Conducted routine readings and adjustments on power, frequency, aural modulation, audio levels, video levels, and visual modulation.
  • Ran the Emergency Broadcast System and character generator for severe weather notifications.
  • Implemented and planned television on-air programming, as well as, editing commercial content for promotional purposes.

Skills

Vast Computer Experience on many levels and platforms

Certifications

Nov 2008Sep 2014

Winsonsin Insurance License

Certification, Producers License
Accident & Health, Casualty, Life, Property Non-Resident Producer: Ohio, Georgia, Indiana, Illinois, Missouri, Iowa, Minnesota, Kansas, Nebraska, South Dakota, North Dakota, Colorado, Arizona, Utah, Idaho, Nevada, Oregon, & Washington
Nov 2005Nov 2008

State of Iowa Insurance Division

Certification, Producer's License
Property and Casualty Insurance Lines
May 2003Nov 2008

State of Iowa Insurance Division

Certification, Producer's License
Accident-Health, and Life Insurance Lines
Feb 2000May 2003

State of Iowa Insurance Division

Certification, Producer's License
Credit, life, Accident, and Health Insurance Lines
May 1997May 1998

Society of Broadcast Engineers

SBE Certification
On-Air Television Operator

References

Available apon reqeust.