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Work History

Nov-2017Present

Senior Executive

PSB Academy
  • Maintain regular engagement and communication with students to strengthen student academic outcomes and skills
  • Monitor attendance as well as at-risk students on student pass matters so that they can graduate on-time
  • Ensure a regular exchange of information within the department regarding students and any department initiatives
  • Maintain a good communication with country managers and student's parents on at-risk students for student retention
  • Timely update of student's module enrolment in student management system and revenue recognition
  • Set up student portal for online learning and ensure the materials uploaded are up-to-date
  • Provide operation support to the associate lecturers
  • To plan study tour schedule and operation matters involving study tour
June 2017Nov 2017

Admin Executive

Singapore University of Social Sciences
  • Provide programme support; format, upload and process course material as well as assessments; conduct examination and post-exam activities, ensure the functionality of SIMS for examination work processes, work on examination procedures and assist in the checking of examination question papers for submission; and coordinate/participate in programme events
  • Assist faculty members in administrative tasks; as well as attend to student matters (LOA, issues with assignments’ submission, grades, etc.)
  • Assist to check and respond to emails from students’ mailbox and answer phone calls regarding financial aids matters/forms submission, etc.; assist to prepare for audit required documents; act as Crisis Officer for the Faculty team for EMS
  • Assist with other tasks and duties as assigned by supervisors; as well as participate in University-wide activities
Jul 2015May 2017

Program Administration, Admissions & Services

SAA Global Education Centre Pte Ltd
  • Coordinate matters pertaining to student admission, enrolment, fees and course transfer and withdrawal
  • Involve in student recruitment and advise potential and existing students on any course enquiries. This includes enquiries obtained from the counter, email or phone enquiries. 
  • Advise on regulatory requirements on international students as stipulate by CPE and/or ICA or any relevant government agencies
  • Administer any regulatory requirements on Student Contracts, FPS and Medical Insurance requirement according to Institution's policies and regulations
  • Support ACCA/CAT and ATTS program and process documents related to students (attendance records, letter of certification)
  • Administer of student records as well as maintenance of students databases
  • Conduct lecturers' evaluation periodically at the end of a program
Mar 2014Jul 2015

Executive, Chinese Faculty & Projects

Human Capital Singapore
  • Translate WSQ course materials, business documents, brochures or other ad-hoc materials
  • Perform quality check for translation in regards to accuracy and meaning
  • Provide coordination and administrative support to the training administration team to ensure smooth running of training classes and maximum utilization of training resources
  • Plan, coordinate and maintain training schedule and coordinate with trainers on availability, confirmation, preparation of training classes
  • Maintain accurate record and database of course runs, registrations, compilation of assessment results, liaise with trainers on evaluation reports in accordance to stipulated guidelines
  • Attend to enquiries received on courses via emails, phone calls or walk-ins, provide advice to clients on application of training grants, and liaise with corporate clients and individual participants on the collection of certificates
  • Liaise with key external agency Workforce Development Agency (WDA), in areas concerning to participants' qualifications
  • Support management in regards of event and projects

Education

Aug 2010Dec 2013

Degree 

Nanyang Technological University
  • Bachelor of Arts in Chinese
  • Minor in Translation
Apr 2007May 2010

Diploma

Nanyang Polytechnic
  • Business Enterprise IT
  • Went for Exchange Program to Beijing for Final Year Project (FYP)