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Work experience

Dec 2010Jun 2011

Clerical Assistant

Philadelphia County Assistance Office

Filing, scanning client files into computer system, shredding, and archiving. Working in the mail room opening letters and directing them to the appropriate staff. Working the customer service desk where i had to copy clients paperwork and provide them with a receipt. Also assisting administrative secretary with time sheets.

Mar 2010Oct 2010


Germantown Cab

Customer service to insurance companies who wanted to use our services in transporting their clients to and from appointments. Following up with clients to make sure that we provided a great service to them and they were picked on schedule. Dispatching new trips to drivers over the radio and checking their voucher receipts to insure payment at the end of their shift.

Feb 2007Mar 2008

Medication Technician

Cambridge Retirement Community

Providing assistance with personal care and dressing,administering medication to resident's, documenting all information in resident files daily. Assisting doctor with in house visits and ordering new medications. Monitoring 3-4 staff members to ensure resident needs are meet.

Jan 2003Aug 2003

Security Guard

Allied Barton Security

Monitoring security surveillance system, responding to emergency in and around area of Mellon bank buildings. Securing all doors and lock's to offices and doing hourly rounds of floors. checking identification of staff and visitors. During the week and mostly weekends providing customer service at help desk.


Apr 2006Feb 2007

Medical Assistant

Thompson Institute

Maintained a GPA of 3.5. Received CPR certification. Completed 160 hours externship at Cambridge Retirement Community were i was later employed.

Jun 2001Nov 2002

Pittsburgh Job Corps

Received High School Diploma. Completed Culinary Arts Program.


I am a hardworking, caring and friendly individual who has ambition to succeed in any environment. Although i have experience in the customer service field, I enjoy learning new skills and i am able to take on any challenges put before me. I work well with others, but i also work efficiently on my own. I am seeking a position where i can develop new skills and excel while working for a employer.


 To obtain a entry level customer service position where i can improve the current skills  i have as well as learn new one's and advance my career in this field.


Customer Service Representative
Active Listening Ability to multitask Able to operate various office tools and machines Communication skills Time Management File and locate records Work well in a team or independantly  


Michelle Randall

Ms. Randall was one of my supervisor's while i worked at the county assistance office gaining work experience.