ICT Services of Argentina
General Manager of ICT Services Argentina, an ICT Group company with focus in Providing BPO (Business Process Outsourcing) services for the local market and international companies through nearshore offshore model. Responsible for leading the Argentinean business unit including full operational and P&L responsibility. This includes growing the business and maximizing revenue generation and operating profit, while creating new/expanding current service offering.
Record of accomplishment in developing and sustaining C-level customer relationships and broad business strategic relationships while successfully leading critical and complex negotiations.
Responsible to make the transition from a local & familiar company to an international company through global standards processes and methodologies implementation, respecting the local culture and the former company expertise.
Includes providing leadership in determining market requirements, services capabilities and future industry developments and trends including the ability to evaluate and proactively respond to market changes. Overall, I am ultimately responsible for the successful leadership of sales, recruiting and administrative functions to increase business, while continuing to develop the offshore project based work and new packaged offerings.