Lakeshia Moore

Work History

Work History

Cage Cashier

Terrible's Casino and Hotel
St. Joseph, MO Cage Cashier Cashing in tickets for customers, selling chips, and maintaining a bank of $32,000. 00.

Cashier

K-Mart Terrible's Casino and Hotel
St. Joseph, MO Cashier Checking out customers, helping them find products in the store, and keeping work area clean.

Front Desk Clerk

Hampton Inn & Suites
Shawnee, KS Front Desk Clerk Taking as well as making reservations over the phone and at the front desk, aiding customers getting in their rooms and checking customers out of their rooms, helping customers with whatever they need to make their stay as comfortable as possible, answering phones, preparing the nightly reports for the night auditor.

Customer Service Representative

Convergies
Olathe, KS Customer Service Representative Call center 1st person customer service, answer calls from a dialer with questions about bills, and make collection calls for first and second bucket meaning no more than 90 days late and offering customers ways to bring account current, accepting payments and setting up future payments.

Call Center Customer Service Agent

Jackson Heuwitt Tax Service
Hattiesburg, MS Call Center Customer Service Agent Answering calls and directing customers to tax offices and answering tax questions.

Manager

Dollar General
Hattiesburg, MS Manager Setting the displays for the store, doing the nightly reports and the weekly payroll, keeping the store clean, helping customers find the products, unloading the truck and displaying the products as necessary, and scheduling of all the employees of the store.

Customer Service Representative

American Cash Advance
PLS-Hattiesburg, MS Customer Service Representative Opening and closing store, assisting customers with loanapplications, calling to verify funds at banks, marketing, filing, preparing reports nightly, keeping the store clean.

Manager

American Cash Advance
Hattiesburg, MS Manager Opening the store, calling to verify fund of checks, calling customers, preparing reports for the week and the month marketing to meet monthly bonus, taking payments, making schedule for employees, and keeping store clean.
Nov 2002 - Apr 2003

Call center agent

Jackson Heuwitt Tax Service
Lenexa, KS Night Manager Closing the store, making sure all departments were clean, putting out merchandise, helping customers find merchandise.

Education

Education

Salt Lake City
May 2013 - Oct 2015

Associates

Stevens Henagers/ Independence University

Business Management

Lakeshia moore

Skills

Skills

leadership

I have always upheld the ability to lead a group and manage any number of employees. as well as leading by example

leadership

I have always upheld the ability to lead a group and manage any number of employees. as well as leading by example

project management

In retail as the manager of a store setting of the floor displays and ensuring all store designs are up to date.

problem solving

As the front desk agent for a major Hotel chain I have had to solve many problems on a daily basis to ensure customer satisfaction. as well as uphold the company policies.

customer Service

I have over 10 years of customer service skills client being face to face as well as over the phone.

Schedule

Opening

MS/OUTLOOK

MS/WORD

POWER-POINT

EXCEL