Diana Panjaitan

Diana Panjaitan

Summary

Career Accomplishment

Account Manager in PT. APL Logistics Indonesia -Freight Consolidation, Warehousing, and distribution Management , and specialize in developing innovative solutions that increase supply chain performance within manageable cost

Work History

Work History
Nov 2008 - Present

Account Manager

PT. APL Logistics Indonesia

> To manage, support and provide guidance and leadership to customer services and supervisor in order to achieve and maintain customer satisfaction> Responsible to ensure team runs smooth daily operational> Active participation and provide adequate  contribution to company's business plan  : Strenghten position as leader in the market or industry with the current core of business ; Move into more local business ; Transportation Management system , Warehouse Management system, Distribution Management for Fast Moving Consumer Goods,  through established initiative programs (e.g. vendor log program )

2004 - 2008

Customer Service Supervisor

PT. APL Logistics Indonesia

> Supervise and coordinate activities of Customer Service Representative team  involved in providing customer service to achieve and maintainer customer satisfaction

> Responsible to ensure  and monitor  team adhere to  Logistics Procedure of Each customer being handled ( e.g. : JC Penney; American Eagle Outfitter; Tommy Hilfiger USA; New Balance; etc)

> Working with Customer Service Representative , Customers,  other related departments and upper management  to assist the department to reach it's goal

2001 - 2004

Customer Representative

PT. APL Logistics Indonesia

> Responsible to perform daily activities designed from Customer Logistics Procedure

starting from bookings, system updates, planning and cargo shipments to enhance

the level of customer satisfaction and ensure the service  meet customer expectation

(e.g. JC Penney ; New Balance; American Eagle Outfitter; Tommy Hilfiger Europe)

> Ensure all KPIs set are achieved accordingly : complete; accurate and timely data entry;

complete and timely documentation; billing process & reporting

> Proper communication with all related parties : e.g vendors; customers; carriers;

operation team to smooth the process

> Maintain and improve relationship with external and internal customer through good and constant communication

Aug 1999 - Jul 2001

Export staff for AIWA project cargo ex Indonesia

Itochu Logistics Ltd

> planning and organizing AIWA project cargo ex Indonesia to assigned destination as per approval or instruction from respective customer

> performing data entry in the customized main frame or system to generate report or shipping advice to customer

> communicating to respective customer at destination and supplier at origin including related parties involved in the process

> handling and preparing related export document at origin & destination  to support the process of cargo sending ( e.g. sea waybill; commecial invoice & packing list )

Education

Education
Jul 1993 - Aug 1998

Bachelor Degree

Padjadjaran University , Bandung Indonesia

Skills

Skills

Personal Skill

Team leadership skill Good listening & communication skill Performance management - keeping the team's performance at the appropriate level An achievement orientation Presentation skill - oral & written

Certifications

Certifications
Nov 2008 - Present

Dealing with difficult People - Workshop

Choice Management Consultant
Aug 2008 - Present

Supervisory Development Program

Arsyadi & Font Raket Consulting Jakarta
Sep 2007 - Present

Supervisory Skill Training

PT. APL Logistics
Dec 2004 - Present

Managing Process Improvement

Executive Training Jakarrta
Nov 2009 - Mar 2010

Leadership Development Program

Arsyadi & Font Raket Consulting Jakarta