Melanie Carter

Work History

Work History
Nov 2004 - Present

Career Facilitator

Augusta Technical College
  • Acquires and evaluates appropriate information from customer to establish a service strategy and provides assistance with updating their resumes and conducting job searches via internet.
  • Identified and resolved customer problems through research, analysis, negotiation, and conflict resolution.Also, recognized the needs of various individuals and adapted services to meet their needs.

·Daily inventory control of all computers and resource materials; the use of computer software (e.g. database, word processing, spreadsheets graphics) as a tool to develop monthly reports.

Jun 1989 - Oct 2002

Administrative Assistant

Westinghouse, SRS

·Recruited, hired and in-processed exempt (salaried), non-exempt (hourly), and Co-op students as new employees;

·Identified items of unusual sensitivity that needed coordination with superiors before approval release.

·Managed and conducted independently, new hire’s orientation sessions for all Westinghouse, BSRI, BNFL, and BWXT companies to include exempt, non-exempt, temporary, and part-employees with various backgrounds, experience levels, and nationalities to include assembling their permanent records; operated government vehicle to transport new hires to offices.

·Reviews and edits all invoices for correctness and compliance for payment to Corporate American Express accounts, Rental Car Companies, and Motel Invoices; verify accuracy of bills to cost of purchase order request and investigates receiving documents involving discrepancies;

·Participated as primary team player in the first National Defense Authorization Act (NDAA) 3161 Workforce Restructuring Educational Assistance Programs special management project approved by DOE;

·Independently created, administered, and maintained databases for the 1993, 1995, 1996, and 1997 Workforce Restructuring Involuntary Employees Eligible for Education Assistance Program of over 20,000 employees on-site; Researched and located information on activities.

·Investigated and analyzed performance review reports; Assisted supervisor in solutions to overall problems with Educational Assistance databases, reports, and graphs.

·Team player with numerous nuclear engineers conducting editorial functions and research on a variety of documents for grammar and logical corrections to major Operational Readiness Assessment documents.

Education

Education
Nov 1995 - May 1999

Associate in Science

Central Wesleyan

Skills

Skills

Public Servant (Unemployment Office)

SKILLS:      CUSTOMER SERVICE Public Servant Representative at the Georgia Department of Labor Unemployment Office

Computer Skills

COMPUTER SKILLS ·        Microsoft Word, Excel, Access, Power Point, and Filemaker Pro.