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Work experience

Nov 2012Present

Customer Service Representative - Senior Associate

Fiserv

·Responsible for resolving customer inquiries received via phone, email, or claim and diagnosing, resolving, and communicating resolutions under direct supervision.

·Responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer contact.

·Responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.

·Other responsibilities include providing flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals and providing follow up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations.

Apr 2012Nov 2012

Customer Service Representative - Sales Associate

Convergys
  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
  • Meet customer requirements through first contact resolution.
  • Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
Feb 2011Apr 2012

Shift Manager

Dominos Pizza LLC

The chief responsibility of Assistant Managers for Domino’s Pizza is to provide managerial assistance to the store’s General Manager in running and implementing operating standards in the restaurant. Assistant Managers also have to know how to prepare pizzas and deliver to designated places where the orders have been made. They also need to drop off nightly deposits and do the paperwork needed when the General Manager or store owner is not around.

Apr 2009Feb 2011

Cook/Hostess/Shift Leader

Judges LLC

Cook orders in timely manner to get to customers as they appear on the screen

Seat new customers and keep track of current waiter/waitress seating chart

ASsist general manager with all needs

Education

Jan 2014Present

Bachelors Degree

Catawba Valley Community College

Currently taking courses towards a degree in Business Entrepreneurship. 

Aug 2007Jun 2011

High School Diploma

East Burke High School