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Reliable, hard worker who enjoys a challenge and working with others. Experienced with effective communication and organization, as well as working with the public over the phone, in person, and online.

Work experience

Oct 2018Jan 2019

Customer Service Representative

General Dynamics/MAXIMUS

Worked for a Fortune 500 company in a call center assisting consumers with signing up for health coverage.

· Required to answer phone calls and assist consumers with initial inquiries as well as leading them with step-by-step instructions on how to help themselves.

· Performed basic data entry for online consumer database.

· Establish trusting relationship with consumers.

· Maintain friendly and enthusiastic demeanor with all contacts while getting the job done.

July 2015Mar 2017

In-Shop/Delivery Driver

Jimmy John's
  • Full/part time delivery driver. Assisted in training new drivers.
  • Covered all duties of the establishment, including prep work and interacting with the customers.
  • Efficiently receive and fill customer orders in a time consistent with the perimeters set by the business.
  • Assist customers with any issues that may arise, as well as give them the best customer service available.
  • Consistently assist in detailing the store in preparation for monthly corporate visits.
July 2014Jan 2016

Guest Advisor - Backup Keyholder

Game Stop
  • Assist guests with sales, as well as upsell to the guests based on their current and past purchases.
  • Organize interactions and sales with guests in-store, over the phone, and through the website.
  • Ensured that guests would be repeat clients by personalizing their experiences and going above and beyond to meet their needs.
  • Meet and exceed all pre-set goals implemented by the company.
  • Train regularly during downtime utilizing the company's specialized website.
  • Recipient of the district's first ever Employee of the Month incentive for exceeding sales and service in October of 2013.
Aug 2011Present

Personal Assistant

eBay and Amazon
  • Fulfilled all assistant duties required by employer.
  • Travel with superior to perform required duties.
  • Organize and file paperwork in accordance with necessity.
  • Take inventory of stock.
  • Prepare orders for delivery.
  • Assist in various other activities.
August 2008December 2009


Jones College The Radionian

  • Write articles for the college's newspaper publication.
  • Certify that all articles published in appointed section were of interest to the readers.
  • Coordinate the design and layout of appointed section.
  • Edited online and print versions of the college newspaper.
  • Handed out article assignments.
  • Secured and conducted interviews with persons of interest.


Aug 2007Dec 2010

Psychology/Liberal Arts

Jones College
Jan 2004May 2008

High School Diploma

Richton High School


Technical Skills
  • Typing speed a minimum of 70wpm
  • Proficiency with a wide variety of computer software
Organizational Skills
  • Prioritizing
  • Multitasking
  • Appointment management
  • Regulating multi-line phones
  • Data entry
Interpersonal Skills
  • Professional, friendly attitude in person, by phone, and online
  • Dependable and exact
  • Client care
  • Proactive
  • Efficient in problem-solving


Maximus HR (866)307-1477

Eric Fasnacht

Jimmy John's Owner/Walk-Ons Co-Operator - (479)459-1906

Amanda Hudson

Jimmy John's Assistant Manager - (601)297-9263