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Summary

  • Multi-faceted professional with 10+ years of experience in international environments : Key account & project management

  • Comfortable in interacting with people from culturally diverse backgrounds and fluent in French, English, Spanish, Italian, Portuguese, Czech and German. 

  • Top-Notch Customer service.

  • Available soon - Willing to travel/relocate.

Work History                  

International Field Coordinator       Hi-Tech & Luxury            

BVA Mystery Shopping - Paris
Sep 2014JUN 2016
  • Managing and coordinating market research missions - portfolio of major client accounts in Hi-Tech & Luxury.
  • Coordinating and supervising international partners in order to achieve objectives on time and within budget; 3-6 simultaneous projects in up to 40 countries; 1000 - 3000 surveys realised per month.
  • Negotiating rates with providers and administrative oversight.
  • Planning and monitoring fieldwork progress.
  • Providing qualitative and quantitative performance reporting.

Export Sales Coordinator 

FLO S.p.A  - Italy 
Feb 2014Aug 2014
  • Provided sales and administrative support to existing and new accounts. 
  • Coordinated and followed up on enquiries, quotations, purchase orders, planning and deliveries.
  • Coordinated pre-sales and after-sales activities between customers, management and production.
  • Ensured effective reporting, evaluations and statistics of all activities.

Sales & Project Coordinator - Employment Agency

AA EURO RECRUITMENT - Paris / Toulouse
Aug 2011Sep 2013
  • Coordinated most of the business and administrative activities of the company in the South of France (marketing, sales, customer care, logistics, costs management, staff administration and supervising - up to 80 temporary workers).
  • Provided business support to a multitude of clients in the building and public works sector in order to optimise and increase staff numbers.

Project Coordinator - International Recruitment & Employment Agency

ATLANCO RIMEC GROUP - Dublin / Toulouse
Nov 2005Aug 2011
  • Managed efficaciously all aspects of Customer Service in assigned area. (Northern Ireland 2005 - 2006, Southern France 2006 - 2011)
  • Responsibility for management and coordination of 50 - 150 recruited workers; placement, logistics, costs management, payroll checking, problem solving, reporting, interpreting.





Freelance Translator

Freelance - Prague
Jan 2003Nov 2005
  • Cooperated with various translation bureaus and publishers in Prague. (German, Spanish, French, Portuguese)

Tour Operator Representative

FISCHER REISEN, EXIM TOURS - Spain, Turkey, Tunisia, Egypt
Aug 1996Oct 2002
  • Provided Customer Service in assigned area/country; 60 - 150 tourists per week.
  • Pre-holiday research into local facilities, liaising with accommodation owners, agents, coach companies etc., organising, selling and leading excursions.

SKILLS                              

CRM / CUSTOMER RELATIONSHIP MANAGEMENT

Relationship Management, Customer Loyalty & Satisfaction

PROJECT MANAGEMENT

Planning, Quality, Costs & Delivery Date Reliability

Formación académica

Bachelor of Arts Degree in Applied European Languages

Charles University in Prague
Sep 1992Jul 1995

Spanish & Portuguese - Culture and intercultural communication studies

■ Literature, History and Civilisation
■ Translation, interpretation

Languages

French

Fluent 

English

Fluent

Italian

Fluent - CILS -  University of Sienna  2004

Espagnol 

Fluent - DELE - University of Salamanca

Czech

Fluent - Native speaker

Portugese

Very good command - Federal University of Rio de Janeiro

German

Very good command - Proficiency test – Prague 1994

Japanese

Good command - Proficiency test JLPT 3 – Londres 2004

Other skills

■ High adaptability in multicultural environments gained through travel and work experience abroad.

■ Excellent command of Microsoft OfficeTM tools (WordTM, ExcelTM).

■ Driving licence A, B – Own car