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Professional Affiliation

Member, Society for Human Resource Management (SHRM), current member

Professional in Human Resources (PHR), Human Resource Certification Institute (HRCI), 2006




Accomplished, competent, and positive professional with over 20 years of Human Resources management experience, skilled at ethically balancing the needs of employees and management. Effective communicator with a track record of discretion, trust and fairness, dedicated to continued improvement and innovation in leadership, teambuilding and communication. Organized multi-tasker and forward-thinking team player who employs a proactive management style focused on business success.

Work experience


Human Resource Manager

TKO Distributors dba Business Cards Tomorrow - BCT South Florida

  §Human Resource Functions:

ØAnalyzing staffing needs for company

ØRecruiting, screening, interviewing and selection of prospective employees

ØWorking with department managers on all HR needs and issues

ØMinimizing company risk by ensuring compliance with applicable laws and regulations

ØCounseling, coaching, and all disciplinary functions

ØDocumenting, researching and resolving all personnel grievances

ØTerminating staff including exit interviews and processing all necessary documentation

ØSelecting and administering of all company benefit plans

ØCoordinating company meetings

ØPayroll processing and all related issues

§Created and developed:

ØHR policies and manuals

ØSafety, emergency, and hurricane preparedness plans

ØNew employee orientation program

ØEmployee referral program

§General Office Functions:

ØAssisting company president with all administrative duties

ØProcurement and administration of telecommunications needs

ØProcurement and administration of all corporate equipment and suppliers to ensure day-to-day business runs smoothly and streamlining of operations


ØReduced company’s turnover by 75% with effective screening of prospective employees

ØDeveloped standard organizational models in recruiting and testing improving efficiency by 100%


Customer Service Manager

Corporate Express a Staples Company

Customer Service Manager1986 to 1999

Corporate Express/Staples - Miami, Florida

§Customer Service Functions:

ØManaged team of 34 customer service representatives specializing in data entry and order processing for over 4,000 commercial and national accounts of an $18M South FL operation

ØRecruited, hired, counseled and terminated employees

ØDirected call center, averaging 900 calls per day

ØDeveloped metrics to improve the efficiency and quality of service of the department

ØActed as liaison among all departments to ensure prompt and accurate order processing, delivery and customer satisfaction

ØFacilitated interaction between key departments to continuously improve systems and customer satisfaction


ØSuccessfully integrated 3 acquired companies into 1 unit, improving service levels by 95%

ØMet 60 day time frame training scheduling of 15 sales representatives and 10 customer service representatives for new software system



Certificate in Human Resources Management

Florida Atlantic University

AS Degree

Miami Dade Community College