Kevin Zmijewski

Work History

Work History
Jan 2009 - Present

Guest Services Representative/ Night Auditor

Fairfield Inn by Marriott
  • Greet, register, and assign rooms to guests.
  • Answer questions pertaining to hotel services and amenities, registration of guests, and travel directions. 
  • Post room and incidental charges to ledger nightly.
  • Verify and balance entries and records of financial transactions throughout the day.
  • Train others to be successful at the same position.
May 2008 - Aug 2008

Resort Activities Coordinator

American Hospitality Academy

·Worked with a group of over 140 students from 19 countries to provide activities to guests while on vacation.

·Coordinated activities for children and adults alike at two honorable beachfront resorts.

·Organized these activities to run smoothly over the duration of the summer.

May 2007 - Aug 2007

Front Desk Attendant

http://www.carlson.com

Gained a great deal of experience at the front desk position, as well as other positions in the hotel.

  • Assisted guests in the checking in and out of their rooms
  • Registered guests over the telephone and in person
  • Ran and filed management reports for general manager
  • Worked simultaneously with other associates to make sure each and every guest had the best possible visit
  • Handled any problems that arose

Education

Education
Aug 2004 - Dec 2008

Bachelor of Science

http://www.iup.edu

Topics Studied:

  • Intro to the Hospitality Industry
  • Sanitation & Security
  • Human Resources
  • Purchasing, Storing, Issuing
  • Hotel Rooms Division
  • Cost Management
  • Professional Development
  • Hospitality Marketing
  • Food Production & Service
  • Legal Issues
  • Hotel Facilities Management
  • Beverage Management

Recognitions:

  • Dean's List: 2006-2008
  • Member of Eta Sigma Delta, Hospitality Honors Society
  • German Club Member: Fall 2006-2008

Summary

I am a very hard-working and focused individual with a passion to serve others and the ability to do so as well.With my leadership skills, I would be a great asset for any professional organization. The combination of my academic understandings and previous work experience has given me the realization that I love the travel/hospitality industry. My attention to detail and ability to interact with guests will make me a successful manager in this industry.

Interest

  • The ever growing and changing Hospitality Industry
  • Traveling
  • Sports
  • Reading/ Researching
  • Outdoor Activities

Certifications

Certifications
Sep 2007 - Present

B.A.C. Program

RAMP Server/ Seller Training
Dec 2007 - Present

Food Safety Manager Training

Training Achievement Program (TAP)