Summary

I possess a strong understanding of access to electronic resources and information in different digital formats. I am passionate about information organization and access, and I have been focusing on making the information available for library users anywhere and anytime they need it. Customer satisfaction requires a high standard of customer service skills. Self-confidence and very well familiarity with the topic are my main advantages when communicating with a diverse body of library users. Customer satisfaction will remain as the most important priority for me. I have gained an insight into library management, use of information technologies in academic libraries and the day-to-day running of a library. I have been working with “Millennium” integrated library system (ILS) for more than a year. I completed my training on modules including Electronic Resource Management (ERM), Cataloging, Administration, Circulation and Acquisitions. I am also involved in staff recruitment, training on “Millennium,” customer service and satisfaction ensuring the overall running of the library is efficient and enjoyable for users.

Work History

Work History

Education

Education
Aug 2009 - Aug 2010

Master of Science in Library and Information Science

University of Illinois at Urbana-Champaign

I received my Master of Science degree in Library and Information Science from a leading school in the field, the Graduate School of Library and Information, the University of Illinois at Urbana-Champaign with 3.8 GPA.

Skills

Skills

Integrated Library Systems

MS Office

Certifications

Certifications

Successful Completion of Edmund S. Muskie Fellowship

United States Department of State