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Summary

  • Seeking a quality opportunity to showcase skills in a fast-paced, stimulating retail environment 
  • Excited to embrace a broad variety of tasks and challenges
  • Strong sales, customer service and administrative background  
  • Solid interpersonal and communicative abilities and highly attentive, efficient and independent worker     
  • Proactive, friendly team member relaxed and focused under pressure 
  • Flexible availability willing to work weekends/nights

Work History

April 2016present

Optical Assistant/Dispenser

Specsavers Hornsby
  • Actively greeting incoming customers in a timely and polite fashion 
  • Addressing face-to-face customer queries and concerns in a prompt and independent manner 
  • Proactive in understanding the needs of the customer and flexible in adapting sales approach accordingly 
  • Solid memory and knowledge of frames, lens types and lens options
  • Experienced in using Socrates intranet in facilitating appointments, arriving patients and as a tool in addressing both face-to-face customer queries and phone calls effectively
  • Experienced in using NIDEK Tonoref auto-refractor, DRS retinal imaging camera and Humphrey Matrix visual field assessor  
  • Actively building rapport with patient during pretesting in establishing key purpose of visit, history and symptoms amongst other relevant information to best assist the optometrist and dispenser 
  • Confident with customer collections and addressing any potential queries and issues with the frames or lenses in a courteous and effective manner  
  • Experienced in various frame adjustments and repairs including adjusting length to bend, wrap, pantoscopic tilt and replacing missing screws
  • Experienced in dispensing single vision, multifocal and bifocal lenses via VDT software, inputting measurements and options into Socrates and verifying pricing and discounts utilising EasyPrice app
  • Performing reglazes and remakes where needed  
  • Comfortable in obtaining quotes, making claims via HICAPS and taking payments   
  • Performing routine admin and inventory tasks such as fielding phone calls, checking Medicare eligibilities, informing missed appointments and collections, refilling cases and shelved stock and maintaining orderliness of display frames     
May 2013Feb 2016

Sales/Warehouse Representative

C&A Homewares Wholesalers  
  • Courteous, friendly and prompt in greeting and assisting customers  
  • Proactive sales assistant engaging in face-to-face customer service and active salesmanship to procure product orders at trade exhibitions 
  • Addressed first-hand customer inquiries effectively and efficiently 
  • Negotiated and resolved customer disputes in timely, orderly and relaxed fashion    
  • Highly independent supervision of floor space during business hours whilst maintaining cleanliness and professionalism of store 
  • Solid memory and sound knowledge of product lists and accurate pricing 
  • Experienced and dependable in an administrative role actively fielding phone calls regarding customer inquiries and appointments     
  • Collaborated closely with company stocker/receiver team at company warehouse to unload new stock, pack orders and maintain warehouse inventory in organised fashion     

Education

Mar 2013present

Bachelor of Optometry/Vision Science 

University of New South Wales

Class of 2018 

20072012

Higher School Certificate 

Baulkham Hills High School

Graduate