Download PDF


Highly effective Global Operations Executive with a record of achievement in overcoming challenges of applying state-of-the-art management and technology to for-profit and nonprofit organizations for business growth. Consistently attained excellent results through process improvements and organizational development to drive global operations excellence. Hands-on experience of updating core competency that increased efficiency, productivity, and profitability, across manufacturing and service industries. Recognized for leadership in building high performance teams among conflicted work groups, capable of thriving in a complex environment.Excellent communication and listening skills.Core competencies:

· Strategic Planning and Implementation

· Continuous Improvement Program

· International Projects Management

· Multilingual Skills (Chinese, Taiwanese)

· Open Communicator

· Key Performance Indicator Measurement

Work experience


Chief Operating Officer

Professional Examination Service

Adapted a paper and pencil exam service model to computer based testing methods through streamlining manually driven processes and using new technologies; led the change in strategic planning, IT, project management, QA, and budgeting systems to steer business development and effectively grow the company


  • Launched a 5-year strategic plan of change to enhance long term competitiveness in efficiency, quality, standardization, innovation and business partnership

  • Strengthened vendor relationship with major partners (Prometric, Pearson VUE) through streamlining end-to-end business processes and dataflow connecting all the partners

  • Established Project Management Office (PMO) as the hub of project responsibilities, and introduced the Agile Project Management methodology to shorten the software development lifecycle duration

  • Enforced standard operating procedures for global test administrations service to ensure flawless delivery of offshore and domestic examinations

  • Pioneered China market and opened dialogs with a leading Chinese testing company for further collaborations

  • Directed client service agreements review and renewal process in cooperation with CFO, VP of Program, VP of Business Development, and General Counsel to ensure both the program profitability and the compliance with legal and client requirements

  • Spearheaded refining the home-grown software “Payment Tracking Information System” (PTIS) to accelerate the processing of domestic and offshore test site costs and proctoring staff expenses reporting and reimbursement

  • Championed the completion of a halfway IT software development project, “Remote Item Writing and Submission” (RIWS), which allows exam authors to develop/upload items anytime, anywhere through Internet with remote data center, avoiding expensive test development meetings, the travel expenses and the process time

  • Installed a cutting edge database program named “IBEP 2.0” to enable the company to do more item bank development and exam production with less time and smaller staff through the 2008-2009 economic downturn

  • Redesigned and executed a new disaster recovery plan that mitigated the risk of business disruption and reduced cost of managed data backup service by $100,000 a year

  • Significantly reduced costs of $500,000 in equipment, space and energy by replacing 26 obsolete physical servers with 2 virtual servers and therefore morphing an inefficient server room into a green data center

  • Rescued jeopardized $2M business with a major technology client by eliminating time traps hidden in the redundant business process that is now capable of delivering the service in a more efficient and effective manner

  • Cut development costs by 75% to meet the budget and deadline set by a critical pharmaceutical client through outsourcing web based applications programming, resulting in service contract worth $1.25M annually

  • Directed operational and strategic budgeting processes, and controlled capital expenditure, to meet the fiscal objectives set in the annual operating plan, converting the mission focused practice to the bottom line driven

  • Designed KPI metrics to measure, monitor, and propel the operational and financial performance of the Company


Chief of Staff, Director of HR and Administration, Director of Marketing (Kitchen & Bath Div)

Foremost Groups, Inc.

Joined the company as Divisional Marketing Director; promoted to Chief of Staff and Director of HR & Administration; turned around a China based factory of 1,500 workers and consequently safeguarded $45,000,000 core business with Home Depot; created corporate level infrastructure systems for identity, graphics standards, packaging design, global product development, website, HR, legal, risk management and internal control, to support the rapid growth on a worldwide basis


  • Ensured revenue objectives by closely monitoring sales; triggered corrective action plans to close the gap between budgets and results, resulting in the following multi-year, double-digit revenue growth:
    • Year: growth = 2003: 14%; 2004: 33%; 2005: 10%; 2006: 4%
  • Turned around a China-based factory by leading systems reengineering, in particular in HR, QA, production planning and supply chain, from 2005 through 2007; the factory obtained ISO 9001 certification and sustained the quality performance. Safeguarded the main customer Home Depot’s core business of $45,000,000
  • Reduced high turnover rate from 33% to 3% in that Chinese factory with well designed compensation plan and communication program, thus retained critical talents and skilled labor
  • Maintained US employees' health insurance cost increase under 8% for five consecutive years (2003-2007) against a national trend of 12% for a saving $1,750,000
  • Established worldwide HR policies and procedures, including performance management, compensation and training programs for US, Canada, UK and Germany operations
  • Implemented Leadership Institute program for management training and development in worldwide facilities, both manufacturing and sales offices
  • Mitigated the company exposures to product liability, casualty and business interruption by setting up Corporate Risk Management policy (CRM), resulting in no lawsuits and no business disruption events from 2004 through 2007

Secretary of BOD, Director of Marketing, Director of Operations

Mag Technology (USA), Inc.

Set up sales organization for US and Canada; acquired and merged with the Company's exclusive sales representative firm (Princeton Graphics); expanded the sales channel into national retailers such as Best Buy and Costco, generating an additional annual sales of $22,000,000; revitalized a fading brand “Mag InnoVision” with aggressive ad campaigns and PR


  • Negotiated an M&A contract of $5,000,000 assets purchase and absorbed a 120-employee sales and service business entity.
  • Organized a start-up operation of sales team, marketing staff, service crew, and general personnel including finance and accounting, MIS, engineering, HR, distribution and purchasing.
  • Set up assembly plant in Mexico to supply the North American service market, overcoming the local after market supply shortage and controlling the labor costs
  • Repositioned the brand name Mag Innovision® as “The Best Value for Computer Monitor Technology” with nationwide advertising campaigns

Global Marketing Coordinator

Giant Bicycles (USA), Inc.

  • Successfully penetrated Japan's market by coordinating advertising, PR, and racing events organized or held in US and Europe
  • Developed the new POS line for the US BMX business to target young riders

Company Spokesman, Strategic Marketing Manager

Renault Sanfu Motors Co., Ltd.

  • Introduced French designed, locally manufactured Renault Twingo®, a revolutionary mono-box car, creating a niche segment into Taiwanese auto market
  • consolidated car dealership network to improve car owners' satisfaction with service quality through a series of mergers and acquisitions



Tunghai University


Rotterdam School of Management, Erasmus University