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Objective

It has always been my desire to utilize my love for flowers in a design capacity.  With my background in transportation, I feel like I would be an ideal fit for either position.

Summary

The majority of my career has been in a customer service environment with a focus on building relationships.  In my spare time, I have been active in my church, serving in Discovery Clubs and Bible Study Fellowship.

Work experience

Aug 2016Present
Somerby Senior Living

Transportation

  • Managed the monthly transportation schedule and served as the primary driver for all scheduled outings and transport to and from doctor's appointments.  
  • Served as the resident shopper during the Covid 19 pandemic that provided necessary groceries, toiletries and prescriptions.
  • Lead a Bible study twice a week 
Nov 2010Jun 2016
Town Village

Resident Programs Assistant

  • Assisted in planning and executing activities for Independent Living Residents
  • Managed the monthly transportation schedule which consisted of scheduled outings and doctor's appointments
Aug 2008Jan 2010
Essex Crane Rental

Regional Assistant Service Manager

  • Coordinated maintenance and repairs, assembly/disassembly with customers
  • Managed and scheduled five field service technicians
  • Processed daily time and expense reports
  • Procured third party support
Feb 2008Jun 2008
Compass Bank

Contract Analyst

  • Performed varied contract analysis on executed, bank-wide contracts
  • Identified key terms and conditions for auditing purposes and reported findings to senior management team
  • Coordinated directly with vendors regarding contract clarifications, renewals and terminations
Mar 2002Dec 2007
Imaging Business Machines

Contract Administrator

  • Worked directly with business development managers, end users, resellers and third party  service providers to ensure proper maintenance contract acquisition
  • Examined proposals and purchase orders to ensure accuracy
  • Formulated various coverage options to determine the most cost effective election
  • Participated in maintenance contract negotiations to devise an agreement in accordance with company policy

Senior Administrative Assistant to VP of Customer Service

(March 2002 – May 2005)

  • Entered all warranty plans, support entitlements and third party dispatch information
  • Assisted in preparing quotes and support contracts
  • Created and managed a tracking mechanism for all projects from start to finish
  • Created and maintained physical and electronic customer file system
  • Conducted customer satisfaction audits
  • Arranged departmental luncheons and travel reservations
  • Prepared support contracts for resellers, end users and third party service providers
  • Coordinated renewals in accordance with contractual requirements and requested POs

Education

Oct 1989May 1991
Phillips Junior College

Associates Degree

Paralegal