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Objective

I am looking for a management role in the right company where I can use my skills, experience, and abilities to their fullest potential.

Summary

Recent MBA graduate with solid Business and Management background eager to contribute to the success of a dynamic organization. Offering 10+ years’ IT experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions. Results-driven leader who effectively builds and develops top-performing teams and leads projects. Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance and manage projects from concept through delivery.

References

Art Mills

Kyle was a diligent worker who grew in his role during my time at Guidant/Boston Scientific. Brought up from the Help Desk to back office server support, Kyle showed a knack not only for technical understanding and intellectual improvement in that area, but, a high capacity for the interpersonal relationships necessary for teams within the IT organization to function smoothly. Kyle's strengths in structure and dedication to best practice policies adopted by our team revealed themselves toward the end of my stay with his branch off into technical project management over a number of diverse projects across several teams in the GWIS organization. I look forward to working with Kyle again.

Thomas Howard

I  had the pleasure of teaching Managerial Accounting to Kyle in the MBA program at the Hamline School of Business. Kyle was an outstanding student, demonstrating a clear understanding of the concepts and a willingness to demonstrate his knowledge through active class participation. Kyle has a quick mind and an easygoing manner -- a combination that makes him an asset in any organization.

Sean Hora

Kyle leveraged his excellent organizational and communication skills to coordinate the exchange of 1200 remote sales personnel's computer equipment over a 10 week period. His responsibilities included: establishing the project schedule; executing the communication plan to the project team, management, and sales personnel; acting as the single point of contact for project team members and sales personnel; and work stream oversight from initial communication to completion. Kyle was extremely valuable in this role because of his attention to detail and outside the box thinking to solve workflow issues as they occurred.

Work experience

Oct 2008Present

Senior Systems Administrator

Medtronic
* Serve as an integral team member with accountability for providing 24/7/365 support for a core product of a Fortune 500 company with annual revenues exceeding $13 Billion. * Apply business acumen and technical expertise toward designing, developing and implementing long-range monitoring strategy and vision. * Steer the structuring and implementation of current monitoring infrastructure for the Medtronic CareLink system, substantially improving performance. * Proactively take part in the Global Voices team to identify issues and foster communication and knowledge sharing across the organization. * Participate in team vision creation to foster organizational improvement. * Create in-depth training program to educate new hires on monitoring tools, instrumental in developing top-performing team members.
Apr 2003Oct 2008

Project Manager & Systems Analyst

Boston Scientific CRM
* Played a key role in managing and maintaining over 500 Windows Servers globally for a Fortune 500 Company with annual revenues exceeding $8 Billion. * Contributed leadership skills toward directing team projects costing over $250K and/or involving 100+ hours of work. * Chosen to manage $350K project to replace and upgrade components of Windows infrastructure, and project to mitigate risk of shared Domain Administrator accounts to meet Sarbanes Oxley compliance, demonstrating exceptional organizational skills and strong attention to detail. * Successfully completed $900K project from concept to installation for implementation of multiple VMWare Virtual Server clusters on time and under budget. * Allocated, administered and controlled resources for upcoming projects, in collaboration with other project managers and senior management.
Dec 2002Apr 2003

Logistics Coordinator

Guidant Corporation
* Strategically planned and coordinated shipping and receiving of 950 laptops with field sales representatives for Operating System upgrade and data migration to Windows XP. * Ensured quick turnaround, returning 99% of laptops within 2 days to minimize downtime for Sales Representatives.
Apr 2002Dec 2002

Helpdesk Analyst

Guidant Corporation
* Substantially enhanced team performance by effectively developing and coordinating a results-focused training plan for new Help Desk Agents. * Optimized productivity, efficiency and quality of service by developing a training manual for new employees and contractors. * Exhibited solid leadership qualities toward managing high visibility projects for the Helpdesk relating to call volume metrics and service level agreements.

Education

20062009

MBA

Hamline University

GPA: 3.94/4.0

20002001

Certificate

Harry S Truman College
19931995

MA

University of Florida
19891993

BA

Southern Illinois University, Carbondale