Objective

I am looking for a management role in the right company where I can use my skills, experience, and abilities to their fullest potential.

Summary

Recent MBA graduate with solid Business and Management background eager to contribute to the success of a dynamic organization. Offering 10+ years’ IT experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions. Results-driven leader who effectively builds and develops top-performing teams and leads projects. Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance and manage projects from concept through delivery.

Work History

Work History
Oct 2008 - Present

Senior Systems Administrator

Medtronic
* Serve as an integral team member with accountability for providing 24/7/365 support for a core product of a Fortune 500 company with annual revenues exceeding $13 Billion. * Apply business acumen and technical expertise toward designing, developing and implementing long-range monitoring strategy and vision. * Steer the structuring and implementation of current monitoring infrastructure for the Medtronic CareLink system, substantially improving performance. * Proactively take part in the Global Voices team to identify issues and foster communication and knowledge sharing across the organization. * Participate in team vision creation to foster organizational improvement. * Create in-depth training program to educate new hires on monitoring tools, instrumental in developing top-performing team members.
Apr 2003 - Oct 2008

Project Manager & Systems Analyst

Boston Scientific CRM
* Played a key role in managing and maintaining over 500 Windows Servers globally for a Fortune 500 Company with annual revenues exceeding $8 Billion. * Contributed leadership skills toward directing team projects costing over $250K and/or involving 100+ hours of work. * Chosen to manage $350K project to replace and upgrade components of Windows infrastructure, and project to mitigate risk of shared Domain Administrator accounts to meet Sarbanes Oxley compliance, demonstrating exceptional organizational skills and strong attention to detail. * Successfully completed $900K project from concept to installation for implementation of multiple VMWare Virtual Server clusters on time and under budget. * Allocated, administered and controlled resources for upcoming projects, in collaboration with other project managers and senior management.
Dec 2002 - Apr 2003

Logistics Coordinator

Guidant Corporation
* Strategically planned and coordinated shipping and receiving of 950 laptops with field sales representatives for Operating System upgrade and data migration to Windows XP. * Ensured quick turnaround, returning 99% of laptops within 2 days to minimize downtime for Sales Representatives.
Apr 2002 - Dec 2002

Helpdesk Analyst

Guidant Corporation
* Substantially enhanced team performance by effectively developing and coordinating a results-focused training plan for new Help Desk Agents. * Optimized productivity, efficiency and quality of service by developing a training manual for new employees and contractors. * Exhibited solid leadership qualities toward managing high visibility projects for the Helpdesk relating to call volume metrics and service level agreements.

Education

Education
2006 - 2009

MBA

Hamline University

GPA: 3.94/4.0

2000 - 2001

Certificate

Harry S Truman College
1993 - 1995

MA

University of Florida
1989 - 1993

BA

Southern Illinois University, Carbondale