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Experience

Jan 2014Present

IT Helpdesk Technician & Google Apps  Administrator 

Littleton Public Schools

Solely responsible for coordinating the management and work-order assignment of the helpdesk database system; full support of Google Apps and Email application system; management and assignment of staff and student access accounts for district-wide IT systems; responding to inquiries regarding department policies, services and events; preparing documents, correspondence, and reports for management; provide office and clerical support/backup for IT department administrative assistant; provide  clerical backup support for Records department staff; assisting with troubleshooting computer hardware and software operation issues; coordination of file server backups and offsite archiving;  assist IT department staff  in maintaining information on websites; assisting in the installation and maintenance of microcomputer hardware; and other duties as assigned.

Jun 2013Dec 2013

Enterprise Information Technology  Service Desk Technician  

Progressive Insurance

Support end users with IT related problems & issues. Handles routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems. Assisted in the success of new operating system throughout company with minimal amount of issues. Resolves routine hardware and software problems, and coordinates referrals to the appropriate technical resources for more complex problems.

Nov 2011Jun 2013

Enterprise Support Technician II & Google Apps for Education Administrator

Davenport Community School District

Accountable for technical support, software, management, deployment & physical maintenance of all district laptop, desktop, Chromebook, tablet & other network resources.  Provide support via telephone in a time critical and courteous manner. Skilled in advanced troubleshooting for a Win XP, Win 7, & MS Office 2003-2010 products for 32 & 64 bit OS. Skilled in basic implementation of Symantec GHOST & Windows Deployment Services which includes the creation of images. Personally responsible for the upkeep, programming & educational engagement of an estimated 600 Google Chromebooks, 250 Apple iPads, 350 district issued Android tablets.

Feb 2011Nov 2011

Tier II Remote Support Technician  (JOHN  DEERE)

Stephanni/Tech Team

Responsible for extensive, in depth technical support, management, deployment & maintenance of over 6,000 Windows XP & 7 based machines, various types of HP branded Printers, and the upkeep of Cisco, Tandberg & Polycom Telepresence equipment. Skilled in advanced troubleshooting for all MS Office 2003-2010 products for 32 & 64 bit OS. Provides courteous & prompt 24/ 7 support via telephone & internet to customers.

Aug 2010Feb 2011

Tier II Internet Support Technician  

Clearwire/Clear Wireless

Provided advanced troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems, email clients, VOIP services, multiple software applications, and other Clearwire branded and licensed hardware. Effectively works with team members to provide exceptional support for internal and external customers. Provide customers with a friendly, fast, professional, and knowledgeable customer experience.

Aug 2009Jul 2010

Voice/Network Infrastructure Journeyman

United States Air Force

Deployed, sustained & repaired Voice, Data & Video network infrastructure & cryptographic equipment in a fixed or deployed environment. Sustained and operated systems through effective troubleshooting, repair, and system performance analysis. Managed client user accounts and organizational client device accounts. Removed and replaced components and peripherals to restore system operation. Installed and configured software operating systems and applications. Provided service to end-users for operation, restoration, and configuration of information systems.

Mar 2007Jul 2010

Satellite, Wideband & Telemetry Journeyman

United States Air Force

Deployed, operated and sustained ground and space based satellite, Beyond Line-of-Sight (BLOS) wideband communications, telemetry, and instrumentation systems. Managed and performed design support, installation, calibration, testing, operation, maintenance, and repair of facilities, systems, equipment, and related subsystems. Monitored, analyzed, and directed performance checks and measurements to ensure acceptable performance. Established and maintained communications links with distant terminals. Operated earth terminal control console, and monitored system performance indicators. Implemented operational directives. Managed wideband and satellite earth terminal facilities or activities.

Education

20082010

Associate of Science

Community College of the Air Force

Electronic Systems Technology

20092010

Bachelor of Science (not completed)

Troy University-Fort Walton Beach

Psychology 

20042005

Bachelor of Arts (not completed)

Johnson & Wales University-Denver

Marketing