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Work experience

Dec 2012Jul 2013

Assistant Supervisor

Zenith Services

Supervised office staff in finding caregivers to provide quality care for over 100 special needs clients.

  • Great communicator in resolving sensitive client issues
  • Very successful in making quick decision and recommendations for unique situations
  • Collaborated with office staff to ensure quality of client safety and satisfaction of service
  • Met deadlines and informed care providers of important dates
  • Preformed all scheduled intakes and home visits to clients home for quality of care
  • Ensured all staffing needs were met
  • Audited and updated all client files with proper paperwork
  • Facilitated all interviews and new hire orientations
  • Carefully documented all communication with care providers, clients and case managers
  • Followed up on any client or staff issues until resolution was completed
  • Reported any and all changes of the condition of a client
  • Facilitated daily staff meetings
  • Audited files in preparation for annual audit
  • Collaborated with office staff on advertising strategies for the company
  • Wrote up and reviewed all care provider evaluations
Apr 2012Sep 2012

Office Manager/Temp

Gentiva Home Health

Assisted in a fast paced Home Health office to multiple office staff, nurses and therapists.

  • Maintained all patient files and kept them accessible and organized
  • Answered multiple phone lines and transferred calls to proper extensions
  • Aquired knowledge of department roles and employees to determine the best way to service the call
  • Moved up to data entry, billing and coding position after three months
  • Compiled all appropriate paperwork for new and existing patients
  • Faxed important patient documents to the correct Doctors offices
  • Assisted clinicians daily with medical supplies for patients
Jul 2008Jul 2010

Barista/Assistant Manager

Carmen's Latte

As a lead barista and Assistant manager of a small café, customer service was the number one priority. Making sure the experience was just as great as the coffee, I took great pride in running a very friendly and family oriented place of business.

  • Greeted customers
  • Educated staff and customers on new drinks and weekly specials
  • Kept track of all inventory and restocked daily
  • Trained new employees
  • Delegated weekly job duties and assigned tasks to be done in a timely manner
  • Collaborated with manager and owner on staffing and scheduling
  • Met with vendors and coffee reps every month to be informed of new products and reciepes
  • Was in charge of auditing tills and running all daily sales reports at the end of shift
  • Responsible for daily cash deposit


Sep 2011Dec 2011

Sterile Tech

Renton Technical College
Sep 2005Jun 2006

Business Communications

Shoreline Community College


Excellent Verbal and Communication Skills

I am able to effectively communincate well with others as well as listening and understanding information being given. This has allowed me to create long lasting professional and personal relationships.


Willing to take on more than one responsibility. As a mother I do this on a daily basis.

Team Player

I work well with other people and thrive in a positive team environment. 

Problem Slover

I have strong analytical and problem solving skills which allows me to trouble shoot difficult situations with patience and persistance.

Diversity Skills

Experienced and successful adapting to all different culturally diverse groups and business environments.