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Work experience

Nov 2015Present

Barista/Team Leader

Harris and Hoole
  • Prepare coffee and Tea, along with hot and cold foods
  • Present milk based drinks to customers with advanced latte art
  • Assist customers in understanding differences between different styles of coffee
  • Assisting non-English speakers from ordering to pick up
  • Converting new customers to regulars
  • Addressing and rectifying customer complaints
  • Assist in stock ordering, creation of rotas, and other administrative tasks
  • Creating or updating procedures to improve team efficiency
  • Filling out and maintaining all legal due diligence paperwork
  • Maintaining Equipment and booking repairs as needed
  • Coordinating Airside and Tools of Trade passes for new employees and third party engineers
Jun 2014Sep 2015

Chef de Partie

The Wellington at Welwyn
  • Preparing, Cooking, and presenting starter and main course meals
  • Cleaning and maintaining high standards of hygiene
  • Assisting with plating of desserts
  • Training new Chefs
  • Covering Kitchen and Night Porters when needed
  • Filling out all necessary due diligence paperwork
  • Maintaining equipment and reporting any faults
Oct 2012Jun 2014

Kitchen Porter

The Wellington at Welwyn
  • Cleaning all cooking equipment and plates
  • Maintain a clean kitchen
  • Assisting with basic food prep
  • Cleaning and organizing food storage areas
  • Maintaining high standards of hygiene
Apr 2008Aug 2012

Tech Support / Web Design

Strotherweb.com
  • Quick and timely repair of software programs and email systems

  • Education in regards to the use and maintenance of individual clients’ websites

  • On-site computer support and repair

  • Provide accurate and timely communication to clients regarding all aspects of the product as well as any recommended changes

  • Resolved customer complaints by promoting better communication between clients and other support workers

Oct 2007Jul 2008

Shop Assisstent

Carter Creations
  • General upkeep and cleaning of store front and workshop

  • Assistant in various sections of store when needed

Education

Nov 2014Jul 2015

Level 2 NVQ Deploma

Hospitality Industry Training
  • Intermediate level apprenticeship in Professional Cookery Level 2 in the apprenticeship sector or occupations in hospitality, catering, and retail
  • Equivalent GCSE grades A-C in English and Maths
20042008

High School Deploma

Lees Summit High School, U.S.A