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Work experience

Mar 2012Present

Senior Airman, Command and Control Technician Apprentice

183rd Fighter Wing
Springfield, Illinois Senior Airman, Command and Control Technician Apprentice Tasked to receive and transmit critical information throughout the base. Expected to respond to all situations incoming to the command post with quick reactions and accuracy. Responsible for answering phone calls, updating displays, creating reports, monitoring classified inventory of the safe, and tracking the daily events. Tasked to integrate missions from the ATO to other systems used by United States Joint Forces. Provide daily reports and debriefs for the squadron with presentations through PowerPoint.
Apr 2014May 2015

Service Advisor/intern

Westown Ford
Lincoln, Jacksonville, Illinois Service Advisor/Intern Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems. Verify warranty and service contract coverage by examining records and papers; explain provisions and exclusions. Develop estimates by costing materials, supplies, and labor; calculate customer's payment. Prepare repair orders(RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain approval signatures; enter RO into service database system. Maintain customer rapport by explaining estimates and being the liaison between the customer and the technician and expected return of vehicle; obtain customer's approval of estimates. Update job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.




Illinois College