Goran Mijokovic

Goran Mijokovic

Work experience

Work experience
Jul 2007 - Aug 2010

Quality Assurance and Continual Improvement Consultant

NS Invest Ltd.

Developed and implemented international QA standards (ISO 9000, ISO 22000, HACCP) in companies from wide range of industries (fishery, fish food production and fish products industry, cosmetics and chemistry, tourism, administrative) that resulted in companies' enhanced market positioning

Prepared over 20 Quality Audit Plans, conducted internal audits and proposed preventive/corrective actions, which contributed to performance consistency and continual improvement of processes

Trained and administered senior and middle management employees from 5 different industries in following and adapting to QA policy and procedures

More than 20 times played a key role as a supervisory authority for: external, recertification and 3rd party audits

Led annually based ISO 9000 and HACCP Internal Auditor courses for up to 10 people/class from 7 different companies - achieving an 85% pass rate

Led and facilitated beginner level training on basic QA knowledge and computer skills (MS Office, IE) with over 50 employees, that increased their personal efficiency, accuracy and self-confidence

Created and implemented procedures and working instructions in waste management for 4 companies, that settled new approach to the processes of separation and disposal for plastic, paper and communal waste

Established rules and working instructions related to environmental and workplace health and safety in accordance with National Health and Safety Act and Standards, for over 70 employees

Jan 2005 - Jul 2007

Head of Quality Assurance Department

Credit Agricole Serbia

Created, modified, improved and implemented QA documentation, based on ISO 9000-2000 principles, that ensured continual process improvement and better competitiveness on the financial market

Provided leadership and operational support to QA Department staff of 7, who were in charge of document management system (scanning, coding and electronic archiving), intranet and internet

Accepted regular monthly reports from 90 branches, evaluated and analyzed all data related to their efficacy and efficiency and generated Monthly Statistical Report of Branch Successfulness, that:   - resulted in significant cutting of 5% of the overall costs  - represented essential ground for branch evaluation process and Internal Employee Rewarding Plan

Created PowerPoint presentations, presented and facilitated MEBA Manager Course to more than 120 Branch Managers, for 3 months, on topics related to organization of the bank and QA principles:  - "Organizational Structure, Main Business Processes and Correlation Among Depts. in the Bank"  -  "Intranet, Advance of Using Internal Network in Distribution of QA Documents"

Involved in a different project teams, suggested and recommended steps, which contribute databases to be accorded to QA requirements. Result was development of:  -  database of all tested candidates (for HR Dept.),  -  database of all client reports (for Risk Control Dept.),  -  database of all distributed ISO docs and implemented improvements (for Quality Control Dept.),which multiply accelerated and made more accurate all operational activities in related departments

Organized and led student apprenticeship program in coordination with 2 local Faculties, introduced more than 15 students in basic information on business of banking, reviewed their time logs and practice tasks and made reports for HR Department about students activities, dedication and progress

Developed procedures for capturing and coding of all bank's documentation for archiving, coordinated establishing archive storage for more than 3.000 directories and folders and over 1.500.000 documents

2003 - 2004

Quality Manager

HM Kapital Ltd.

Successfully created, implemented, maintained and improved international ISO 9000:1994 standard (company policy, SOPs, working instructions, manuals, fill-in forms, etc.), that contributed to companies excellence and overall results

Modified and enhanced organizational system and process activities (improved verbal and written communication through workshops) that provided better internal and external communication and resulted in increasing clients' satisfaction by over 25%

Translated technical documentation from English to Serbian language and created structural schemes for more than 30 types of machines and devices within the company's package (Honda and Lombardini motors, ISAL sweepers, Kranzle high pressure cleaners, Columbus and Elsea vacuum cleaners)

Organized and led one week training programs for new hires

Represented company at over 10 international fairs, presentations and visits to partnership companies in Germany and Italy




May 2006 - Present

ISO 9000:2000 Auditor/Lead Auditor

Jan 2006 - Present

ASEE - Association of Managers

2004 - 2005

Project of Evaluating Sci. & Educ. Data From Publications

Associate Member